Commercial Insurance Service Specialist

TekWissen ®; Howell (MI); On-site; USD 29,000 - 32,000; Full time

Job summary

TekWissen is seeking a Service Representative for a Temporary Assignment in Howell, MI. The role involves supporting the Commercial Lines team by handling customer contact primarily via phone and email, issuing certificates of insurance, and servicing policies.

The position requires attention to detail and timely responses to inquiries. Preferred candidates have a college degree and 2+ years of related customer service experience, with strong written and oral communication skills and proficiency

Qualifications

• 2+ years of related experience in customer service.
• Experience in commercial rating or agency customer service is a plus.
• Strong written and oral communication skills with active listening.

Responsibilities

• Handle calls and emails from policyholders, agents, and vendors.
• Issue certificates of insurance and other policy servicing items.
• Respond to requests and maintain adherence to service levels and productivity goals.

Skills

Customer service

Communication

Phone etiquette

Email handling

Education

College degree preferred

Tools

Proprietary software

Job description

TekWissen is seeking a Service Representative for a Temporary Assignment in Howell, MI. The role involves supporting the Commercial Lines team by handling customer contact primarily via phone and email, issuing certificates of insurance, and servicing policies.

The position requires attention to detail and timely responses to inquiries. Preferred candidates have a college degree and 2+ years of related customer service experience, with strong written and oral communication skills and proficiency