Commercial inurance customer service representative

Garwood Buda Knight & Associates; Livonia (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Garwood Buda Knight & Associates is looking for a Commercial Insurance Customer Service Representative for a full-time, on-site position in Livonia, MI. The representative will assist commercial clients by responding to policy inquiries, processing endorsements, and maintaining accurate records.

Qualified candidates should have strong client service skills, experience in commercial insurance, and a high school diploma. The role emphasizes communication, organization, and a collaborative office environment focused on customer satisfaction.

Qualifications

• Experience in commercial lines insurance customer service is preferred.
• Basic understanding of commercial insurance coverages.
• Active state insurance license is beneficial.

Responsibilities

• Respond to policy inquiries and process endorsements.
• Assist with renewals and prepare certificates of insurance.
• Handle billing questions and maintain thorough records.

Skills

Client service skills

Organizational skills

Communication skills

Attention to detail

Education

High school diploma or equivalent

Coursework in insurance or business

Tools

Agency management systems

Office productivity tools

Job description

Company Description

Garwood Buda Knight & Associates (GBK Insurance) is an established independent insurance agency serving Livonia and the broader Southeast Michigan region. The agency provides a wide range of coverage options, including auto, home, life, and business insurance, as well as motorcycle, RV, watercraft, and umbrella policies. GBK Insurance supports individuals, families, and businesses in communities such as Livonia, Farmington, Farmington Hills, Northville, Plymouth, Canton, Novi, South Lyon, Walled Lake, Wixom, and Westland. The team focuses on personalized service, helping clients find coverage that fits their needs and budgets while building long-term relationships in the community.

Role Description

This is a full-time, on-site role for a Commercial Insurance Customer Service Representative based in Livonia, MI. The Commercial Insurance Customer Service Representative will support commercial clients by responding to policy inquiries, processing endorsements, assisting with renewals, and preparing certificates of insurance. Responsibilities include reviewing coverage details, updating client information, tracking documentation, and coordinating with agents and carriers to resolve issues promptly and accurately. The role also involves handling billing questions, following up on outstanding items, and maintaining thorough records in the agency management system. The representative will provide professional, courteous service, proactively communicate with clients, and contribute to a collaborative office environment focused on customer satisfaction and retention.

Qualifications

• Experience in commercial lines insurance customer service, including handling policy changes, renewals, and certificates of insurance.
• Strong client service skills with the ability to communicate clearly, handle inquiries professionally, and build positive business relationships.
• Solid organizational and time-management abilities, with attention to detail and accuracy in documentation and data entry.
• Comfort using agency management systems, office productivity tools, and carrier portals for policy servicing and record-keeping.
• Basic understanding of commercial insurance coverages (e.g., general liability, property, auto, workers’ compensation), with willingness to learn and expand knowledge.
• Ability to work on-site in Livonia, MI, in a team-oriented environment, while managing individual responsibilities independently.
• High school diploma or equivalent required; additional coursework in insurance, business, or a related field is beneficial.
• Previous insurance agency experience and active state insurance license (or ability to obtain one within a defined timeframe) are preferred.