Commercial Insurance Account Manager — Remote-Ready

Insurance Office Of America, Inc.; Rochester (NH); Sur place; USD 60 000 - 115 000; Plein temps

Avantages offerts par ce poste

Health insurance

401K with employer match

Paid holidays

Vacation and sick time

Career growth opportunities

Work–life balance

Community service

Résumé du poste

Insurance Office of America is seeking a Commercial Insurance Account Manager in the United States with 5 to 10+ years of commercial insurance experience and an active P&C license. Multiple levels are available, including Account Manager, Senior Account Manager, and Senior Account Executive, depending on experience and licensing.

You will manage day-to-day client service, renewals, policy administration, and strive for client retention while leveraging your knowledge of insurance products and

Qualifications

• Excellent customer service, communication, organizational, and analytical skills.
• Strong knowledge of insurance products and brokerage operations.
• Active insurance license (P&C).

Responsabilités

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain technical insurance knowledge and industry awareness.
• Participate in continuous improvement initiatives.
• Demonstrate company values and a commitment to client service excellence.

Connaissances

Customer service

Communication

Organizational skills

Analytical skills

Relationship management

Industry knowledge

Formation

High School Diploma or equivalent

CIC or equivalent designation preferred

Description du poste

Insurance Office of America is seeking a Commercial Insurance Account Manager in the United States with 5 to 10+ years of commercial insurance experience and an active P&C license. Multiple levels are available, including Account Manager, Senior Account Manager, and Senior Account Executive, depending on experience and licensing.

You will manage day-to-day client service, renewals, policy administration, and strive for client retention while leveraging your knowledge of insurance products and