Commercial Insurance Account Manager (Remote/Hybrid)

Insurance Office Of America, Inc.; Grand Rapids (MI); Presencial; USD 60.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sickTime

Descripción de la vacante

Insurance Office of America is seeking a Commercial Insurance Account Manager with 5–10+ years of commercial insurance experience and an active P&C license to join our Account Management team. The role emphasizes day‑to‑day client service, policy administration, renewal management, and accurate delivery of service deliverables.

We offer professional development and career progression across Account Manager, Senior Account Manager, and Senior Account Executive tracks, with CIC designation

Formación

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsabilidades

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain technical insurance knowledge and industry awareness.
• Participate in continuous improvement initiatives.
• Demonstrate company values and a commitment to client service excellence.

Conocimientos

Customer service

Communication

Organization

Analytical skills

Educación

High School Diploma or equivalent

CIC designation preferred

Descripción del empleo

Insurance Office of America is seeking a Commercial Insurance Account Manager with 5–10+ years of commercial insurance experience and an active P&C license to join our Account Management team. The role emphasizes day‑to‑day client service, policy administration, renewal management, and accurate delivery of service deliverables.

We offer professional development and career progression across Account Manager, Senior Account Manager, and Senior Account Executive tracks, with CIC designation