Commercial Insurance Account Manager

SustainableHR; Fargo (ND); On-site; USD 56,000 - 94,000; Full time

Job summary

SustainableHR in Fargo, ND seeks a Commercial Insurance Account Manager (P&C licensed) to manage a portfolio of commercial clients and provide day‑to‑day servicing of P&C policies. You will handle renewals, endorsements, certificates, audits, and carrier communications while building lasting client relationships.

The role requires hands‑on experience in commercial lines, strong communication, and the ability to manage multiple accounts and renewal timelines with diligence.

Qualifications

• Active Property & Casualty license is required.
• Experience in commercial lines insurance is required.
• Experience servicing accounts including renewals, endorsements, certificates, audits, policy changes, and coverage questions.
• Ability to manage multiple accounts with deadlines and strong communication skills.

Responsibilities

• Serve as the primary point of contact for a portfolio of commercial insurance clients.
• Manage day-to-day servicing of commercial P&C policies including endorsements, policy changes, certificates of insurance, audits, billing inquiries, and coverage questions.
• Review client policies and documentation for accuracy and appropriate coverage.
• Respond to client requests with knowledgeable guidance on commercial policies.
• Maintain relationships with clients, carriers, producers and internal partners.
• Coordinate renewal processes from start to finish and gather exposure information.
• Prepare carrier submissions, proposals and renewal documentation.
• Ensure policies, endorsements and renewal documents are accurate.
• Communicate renewal deadlines and coverage needs to clients and teams.
• Support new business submissions and onboarding with producers and carriers.

Skills

P&C License

Commercial lines experience

Renewals & endorsements

Client servicing

Account management

Communication skills

Tools

Agency management systems

Microsoft Office

Job description

Commercial Insurance Account Manager – P&C Licensed

Location: Fargo, ND
Job Type: Full-Time
Department: Insurance
Salary: $56,000–$94,000, depending on experience

About the Opportunity

We are seeking an experienced, P&C-licensed commercial insurance professional to manage and service a portfolio of commercial insurance clients.

This role is designed for someone who already has hands‑on experience working within commercial lines insurance and understands the day‑to‑day servicing of commercial policies, including renewals, endorsements, certificates, audits, policy changes, coverage questions, and carrier communication.

The ideal candidate has a strong understanding of commercial insurance coverages, enjoys building long‑term client relationships, and can independently manage multiple accounts and renewal timelines.

Key Responsibilities

Commercial Account Management

• Serve as the primary point of contact for a portfolio of commercial insurance clients.

• Manage day-to-day servicing of commercial P&C policies, including endorsements, policy changes, certificates of insurance, audits, billing inquiries, and coverage questions.

• Review client policies and documentation for accuracy and appropriate coverage.

• Respond to client requests and provide knowledgeable guidance regarding commercial insurance policies and coverage.

• Maintain strong relationships with clients, insurance carriers, producers, and internal partners.

Renewals & Policy Administration

• Manage the commercial insurance renewal process from start to finish.

• Gather exposure and underwriting information from clients.

• Prepare and coordinate carrier submissions, proposals, and renewal documentation.

• Review policies, endorsements, and renewal documents for accuracy.

• Monitor renewal schedules and proactively communicate with clients regarding upcoming deadlines and coverage needs.

• Coordinate new business submissions and account onboarding with producers and carrier partners.

Carrier & Producer Support

• Communicate directly with insurance carriers regarding underwriting questions, policy changes, renewals, and coverage issues.

• Partner with producers to support client retention and ongoing account growth.

• Assist with marketing accounts to appropriate carriers when needed.

• Advocate for clients while maintaining productive relationships with carrier partners.

Compliance & Documentation

• Maintain complete and accurate client records within the agency management system.

• Ensure all policy documentation and account activity are properly recorded.

• Follow agency procedures, carrier requirements, and applicable insurance regulations.

• Maintain appropriate licensing and continuing education requirements.

Required Qualifications

• Active Property & Casualty (P&C) Insurance License required.

• Previous professional experience working in commercial lines insurance required.

• Experience servicing commercial P&C accounts, including renewals, endorsements, certificates, audits, policy changes, and coverage questions.

• Working knowledge of commercial insurance policies and coverages.

• Experience communicating directly with insurance carriers and commercial clients.

• Ability to manage multiple commercial accounts, deadlines, and renewal timelines simultaneously.

• Strong written and verbal communication skills.

• Strong attention to detail and organizational skills.

• Proficiency with agency management systems and Microsoft Office.

Preferred Qualifications

• 3+ years of commercial lines insu