Commercial Lines Account Manager

Hylix Consulting LLC; Torrington (CT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Benefits

401(k)

Paid Time Off

Paid continuing education courses

Full-Time employment

Job summary

Hylix Consulting LLC in Torrington, CT seeks an organized Commercial Account Manager to manage a diverse Middle Market book with strong insurance experience. You’ll service clients, collaborate with Producers and carriers, and support renewal and new business workflows.

Ideal candidates have 3+ years in Middle Market Commercial Account Management, a valid P&C license, and excellent communication. Experience with agency management systems and MS Office is required.

Qualifications

• Current Property & Casualty license
• 3+ years of Middle Market Commercial Account Management experience
• Strong understanding of commercial insurance policies and servicing
• Excellent written and verbal communication skills
• Strong organizational and time-management skills
• Customer service oriented
• Proficient in Microsoft Word, Excel, and Outlook
• Experience with agency management systems
• Ability to follow procedures and manage multiple accounts and deadlines
• Team-oriented mindset

Responsibilities

• Manage a diverse Middle Market commercial accounts portfolio
• Process new business and renewal policies accurately
• Review policies to ensure appropriate coverage
• Advise clients on coverage options and account rounding opportunities
• Support sales activities with Producers via documentation and information
• Process endorsements, audits, cancellations, reinstatements, and evidences of insurance
• Handle daily client service needs including billing questions and coverage inquiries
• Maintain accurate documentation in the agency management system
• Follow agency procedures and workflows
• Collaborate with colleagues to deliver high-quality client service

Skills

Account management

Customer service

Insurance knowledge

Organization

Communication

Team collaboration

Tools

Agency management system

Microsoft Word

Excel

Outlook

Job description

Job Type: Full-Time

Position Overview

We are seeking an organized, detail-oriented, and enthusiastic Commercial Account Manager to manage a diverse Middle Market book of business. The ideal candidate will have strong commercial insurance experience, excellent customer service skills, and the ability to manage multiple priorities while working closely with clients, Producers, carriers, and internal teams. This position will support commercial accounts with $30,000+ in premium per client, placed with Standard Carriers and Excess Lines Brokers.

Key Responsibilities

• Manage a diverse portfolio of Middle Market commercial accounts.
• Process new business and renewal commercial policies accurately and efficiently.
• Review policies to ensure coverage is appropriate for each client's needs.
• Advise clients on available coverage options and identify opportunities to round accounts.
• Partner with Producers by providing information and documentation needed to support sales activities.
• Process policy endorsements, audits, cancellations, reinstatements, and evidences of insurance.
• Respond to daily client service needs, including billing questions, policy changes, and coverage inquiries.
• Maintain accurate and timely documentation within the agency management system.
• Follow established agency procedures and workflow processes.
• Collaborate with colleagues in a team-oriented environment to deliver high-quality client service.

Required Qualifications

• Current Property & Casualty (P&C) license.
• 3+ years of Middle Market Commercial Account Management experience.
• Strong understanding of commercial insurance policies, coverages, and account servicing.
• Excellent written and verbal communication skills.
• Strong organizational, time-management, and attention-to-detail skills.
• Strong customer service orientation.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience working with agency management systems.
• Ability to follow procedure-based workflows and manage multiple accounts and deadlines effectively.
• Ability to work collaboratively in a team-oriented environment.

Training & Support

Training will be provided on the agency's management system and internal procedures to help you become familiar with our processes and workflows.

Benefits

• Health Benefits
• 401(k)
• Paid Time Off
• Paid continuing education courses required to maintain your P&C license
• Full-Time employment

Ideal Candidate

We're looking for someone who is organized, conscientious, technically strong, and client-focused, with the commercial insurance experience needed to independently manage Middle Market accounts while supporting Producers and contributing to a collaborative team.