Commercial Inside Sales & Account Growth Specialist

American Wire Works; Folcroft (Delaware County); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid Time Off

Professional development opportunities

Quarterly bonus

Job summary

American Wire Works in Folcroft, PA is seeking an energetic Inside Sales Representative who will serve as the commercial hub between customers and operations. You’ll own the customer experience from quotation through invoicing, proactively growing existing accounts, and coordinating with production to ensure timely delivery.

This role combines inside sales, account management, sales administration, and commercial coordination with close collaboration with our President and leadership team to

Qualifications

• 3+ years of experience in inside sales, account management, customer support, or sales administration
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Self-motivated with a proactive mindset
• Ability to build long-term customer relationships
• Strong computer skills including Microsoft Office
• Ability to thrive in a fast-paced manufacturing environment

Responsibilities

• Customer Operations: Serve as the primary point of contact for customer inquiries
• Process customer orders accurately and efficiently
• Generate customer invoices following shipment
• Coordinate shipping documentation when required
• Provide delivery updates and order status
• Coordinate with production and purchasing to keep customers informed
• Ensure every customer receives timely, professional communication throughout the order lifecycle
• Resolve customer issues by coordinating internally with Operations, Quality, Purchasing, and Accounting
• Inside Sales & Business Development: Follow up on all customer quotations
• Conduct proactive outreach to existing customers
• Re-engage dormant customer accounts
• Introduce new products and manufacturing capabilities to current customers
• Identify cross-selling and upselling opportunities
• Schedule customer meetings and plant visits for our President
• Maintain a disciplined cadence of outbound customer communication
• Sales Administration: Prepare quotations for standard products
• Maintain customer information within our ERP and CRM systems
• Track quotation activity and follow-up
• Coordinate customer onboarding
• Maintain customer pricing and commercial records
• Generate sales reports and pipeline updates
• Assist with non-inventory purchasing
• Ensure customer documentation remains accurate and current
• Commercial Coordination: Work closely with Operations to communicate customer priorities
• Coordinate with Purchasing regarding material availability
• Ensure customer commitments are communicated internally
• Support new product introductions and customer launches
• Work closely with Finance to ensure accurate invoicing and customer documentation
• Help continuously improve the customer experience

Job description

American Wire Works in Folcroft, PA is seeking an energetic Inside Sales Representative who will serve as the commercial hub between customers and operations. You’ll own the customer experience from quotation through invoicing, proactively growing existing accounts, and coordinating with production to ensure timely delivery.

This role combines inside sales, account management, sales administration, and commercial coordination with close collaboration with our President and leadership team to