Commercial HVAC Service Operations Manager

ZipRecruiter; McKees Rocks (Allegheny County); On-site; USD 80,000 - 110,000; Full time

Job summary

TUDI Mechanical Systems is seeking an Operations Manager to drive success in their Commercial Service team. The role involves managing department activities, leading a service team, and collaborating with various departments to enhance customer satisfaction and operational efficiency. Ideal candidates will have significant HVAC experience and strong leadership skills. Join a top workplace committed to employee satisfaction and career growth.

Benefits

100% company-paid medical coverage

Comprehensive benefits including dental and vision

Onsite fitness facility

401(k) plan with employer match

Profit sharing plan

Paid vacation time

Company-provided phone and van

Qualifications

• 5+ years of HVAC industry experience.
• Experience leading a fast-paced service organization.

Responsibilities

• Manage department activities to achieve revenue goals.
• Lead and motivate the service team for superior customer experience.
• Participate in management meetings to develop corporate growth strategies.

Skills

Interpersonal Skills

Communication Skills

Task Management

Time Management

Self-Motivation

Education

Bachelor’s Degree

Job description

Job Description

TUDI Mechanical Systems, Inc. (www.tudi.com) – Voted a top workplace in the Pittsburgh, PA and Tampa, FL areas and named one of the best contractors on the U.S. East Coast by Air Conditioning, Heating and Refrigeration News! Founded in 1987, TUDI Mechanical Systems is a merit organization that has grown into a premier mechanical, plumbing, and electrical maintenance contractor in both the Pittsburgh and Tampa markets. Our philosophies and strategies have led us to consistent double-digit growth for the past 15 years.

Job Summary:

The Operations Manager will drive success as an integral part of TUDI's Commercial Service team.

Responsibilities:

1. Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus.
2. Lead, motivate, and optimize the service team to provide a superior customer experience.
3. Execute established business plans to meet and exceed revenue goals.
4. Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability.
5. Work closely and effectively with all departments and Department Managers.
6. Maintain customer satisfaction by investigating concerns, implementing corrective actions, and following up with customers and staff.
7. Continuously monitor performance and develop strategies for optimizing service fulfillment and customer experience.
8. Identify bottlenecks impeding efficient and timely customer service completion and collaborate with the Process Improvement team for resolutions.
9. Manage strategic relationships with local trade schools to access students and alumni.
10. Encourage open and collaborative communication among team members.
11. Educate technicians on safety and best practices in the field.
12. Monitor and maintain job satisfaction through thorough annual performance evaluations.
13. Participate in management meetings to develop corporate growth strategies and address operational challenges.
14. Collaborate with the Recruiting team for technician and support staff recruitment and onboarding.
15. Manage and support ongoing training programs for staff utilizing outside vendors and Tudi University.
16. Perform annual budgeting, planning, forecasting, and establish operational plans with senior leadership.
17. Lead Tudi Safety committee and oversee safety requirements.
18. Support other activities and responsibilities as assigned.

Qualifications:

• 5+ years of HVAC industry experience.
• Experience leading a fast-paced service organization successfully.
• Bachelor’s degree or equivalent experience.
• Strong interpersonal and communication skills.
• Ability to analyze and forecast data aligned with company goals and revenue targets.
• Proficiency in task management and time management.
• Self-motivated with the ability to motivate a team toward common goals.

Compensation & Benefits:

• Competitive salary plus bonus potential.
• 100% company-paid medical coverage for family healthcare premiums.
• Comprehensive benefits including dental, vision, life insurance, and more.
• Onsite fitness facility.
• 401(k) plan with employer match.
• Profit sharing plan with employer contributions.
• Opportunities for career growth.
• Paid vacation time.
• Company-provided phone and van as needed.
• Various employee and family activities.

Our approach is unique, and our team is committed to making a difference. At Tudi, employee satisfaction is as important as customer satisfaction. Apply now to join our growing team and become part of the Tudi Family.

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