Commercial HVAC Service Account Manager

Carrier; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

A leading global provider of building and cold chain solutions seeks a Commercial Service Account Manager to enhance customer operations and build relationships. Key responsibilities include selling HVAC service products, developing sales plans, and achieving sales targets while navigating a technical environment.

Qualifications

• Minimum of 2 years of experience in HVAC industry sales or services.
• Self-motivated and able to manage numerous simultaneous projects.

Responsibilities

• Sell the full portfolio of Carrier HVAC Service products and solutions.
• Create and maintain Sales Territory and Account plans where necessary.
• Establish and build credibility with knowledge of Carrier products and solutions.

Skills

Customer service

Sales

Negotiation

Relationship management

Education

High School Diploma or GED

Bachelor's degree in related field preferred

Tools

Microsoft based computer software

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment. This role is a great fit for you excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

Key Responsibilities:

Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)

Create and maintain Sales Territory and Account plans where necessary

Present at customer seminars to develop new and existing customer relationships and opportunities

Promote Carrier value proposition linking customer objectives to Carrier solutions

Utilize CRM to manage customer interactions, activities, and opportunity pipeline

Experienced seller in attracting new customers as well as building share value with existing customers

Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers

Ability to seek out or respond to repair opportunities

Establishing and building credibility with knowledge of Carrier products/solutions

Strong ability to develop and sustain customer relationships

Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs

Ability to detect the Customer’s buying stage and adjust selling accordingly

Effective presentation and communication skills

Prioritize on best opportunities

Responding to the customer requirements in a timely manner

Gaining the booking/order in a timely manner

Ability to consistently achieve sales metrics and Annual Targets

To effectively negotiate service agreement renewals when required

Build and maintain strong relationships with Residential national accounts, including builders, developers, property management companies, and real estate agencies

Required Qualifications:

High School Diploma or GED

Minimum of 2 years of experience in HVAC industry sales or services

Must be able lift/carry up to 50 lbs, climb ladders/stairs, be comfortable working on roofs/platforms

Preferred Qualifications:

Bachelor's degree in related field preferred

Extremely comfortable operating in a technical environment utilizing Microsoft based computer software

Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills

Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers

Ability to sell directly to end user customer

Previous experience in selling service agreements

Demonstrates ability to introduce others to cross sell and upsell within their base of customers

Ability to work in a highly team-oriented and dynamic environment

Demonstrated ability to introduce others to cross sell and upsell within their base of customers

Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages

Self-motivated and able to manage many simultaneous projects and responsibilities

RSRCAR

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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About the company

Carrier Global Corporation is an American corporation based in Palm Beach Gardens, Florida.

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