Sales Account Manager

ZeroBounce; Orlando (FL); Remote; USD 55,000 - 60,000; Full time

Job summary

ZeroBounce, une plateforme d'email vérification, recrute un Sales Account Manager junior pour gérer des comptes clients. Vous serez responsable de la satisfaction des clients et de la génération de leads, avec des opportunités de mentorat et de croissance. Le rôle exige d'excellentes compétences en communication et une compréhension de l'industrie de l'email marketing. Les candidats doivent avoir un diplôme de bachelor et au moins deux ans d'expérience dans des rôles similaires. Une rémunération compétitive avec base et commission est offerte.

Qualifications

• Au moins 2 ans d'expérience dans la gestion de comptes SaaS/tech avec un ARR de 50K$+.
• Compétence en expliquant des concepts techniques à des clients non techniques.

Responsibilities

• Gérer les comptes clients existants et assurer leur satisfaction.
• Effectuer des analyses de données clients et préparer des revues trimestrielles.

Skills

Customer Satisfaction

Customer Service

Communication skills

Interpersonal skills

Analytical skills

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM platforms (e.g., Salesforce)

Job description

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This range is provided by ZeroBounce. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $60,000.00/yr

Additional compensation types

Commission

Company Description

ZeroBounce is an award-winning email verification and deliverability platform. The service removes email typos, nonexistent and abusive email accounts, spam traps and other risky email addresses. With its diverse suite of tools, ZeroBounce supports the delivery of transactional and marketing emails and improves inbox placement.

ZeroBounce operates a military-grade security infrastructure, ensuring customer data is protected at the highest levels.

With more than 7 billion emails validated to date, the company serves 200,000+ businesses in 190+ countries and adds up to 200 new clients every day. Marketers using email lists validated by ZeroBounce report a 98%+ accuracy rate and maintain an excellent sending reputation.

In 2019, ZeroBounce took no. 851 on the Inc. 5000 list of the fastest-growing private companies in the United States. One year later, ZeroBounce rose to number 40 on the list. In 2021, ZeroBounce was number 9 on the Inc. 5000 Regionals list of the fastest-growing companies in Florida and number 487 on the national Inc. 5000 list. We rank no. 1,954 on the 2022 Inc. 5000 list.

Role Description

This is a full-time remote role for a Sales Account Manager. The Sales Account Manager will be responsible for managing existing client accounts, ensuring customer satisfaction, providing excellent customer service, and conducting lead generation. The role involves consistent communication with clients to understand their needs and offer the best solutions. The Sales Account Manager will also be required to maintain detailed records of client interactions and track account progress. (This is a Junior role with growth)

Qualifications

• Customer Satisfaction, Customer Service, and Communication skills
• Excellent interpersonal and analytical skills
• Ability to work independently and remotely
• Experience in the email marketing industry is a plus
• Bachelor's degree in Business, Marketing, Communications, or related field

Client Management

• Onboarding: Guide new clients through ZeroBounce’s suite (API, bulk email validation, inbox placement testing).
• Quarterly Reviews: Analyze client usage data (e.g., bounce rates, spam trap flags) to showcase ROI.
• Churn Prevention: Proactively address risks (e.g., inactive accounts) with tailored solutions.
• Upselling: Promote add-ons like email finder or domain scoring based on client needs.
• Renewals: Lead contract negotiations, emphasizing deliverability improvements (e.g., “Your campaigns achieved 98% inbox placement”).
• Cross-Selling: Partner with marketing to pitch ZeroBounce’s list hygiene audits or GDPR compliance tools.
• Feedback Loop: Share client pain points (e.g., API integration hurdles) with product teams.
• Case Studies: Document success stories (e.g., “Client X reduced bounces by 80% in 60 days”).

Requirements

• Proven Track Record: 2+ years managing SaaS/tech accounts with $50K+ ARR.
• Email Expertise: Understanding of bounce types (5xx vs. 4xx), spam traps, and CAN-SPAM laws.
• Tools: Proficiency in CRM platforms (e.g., Salesforce) and email validation metrics.
• Communication: Ability to explain technical concepts (e.g., DNS configuration) to non-technical clients.

Preferred

• Certifications: HubSpot Sales Software, Google Analytics, or similar.
• Industry Knowledge: Experience with ESPs (e.g., Mailchimp), CDPs, or marketing automation.

Compensation: will include a base pay and commission based incentive. This is a Junior role with mentorship and growth!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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