Commercial Field Service Technician II

Everon; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Everon is seeking a field service technician in Austin, TX to perform routine and emergency service calls, troubleshoot, replace, and repair malfunctioning equipment. The role involves potential training responsibilities and traveling as needed.

The candidate should have 3+ years of experience and mastery knowledge of intrusion, fire, CCTV, intercom, and access control systems, plus strong documentation and customer support skills.

Qualifications

• Minimum of High School Diploma/Vocational Training.
• Must have three (3) or more years of experience.
• Mastery knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
• Working knowledge to full understanding of local/national codes.
• Mastery knowledge of test equipment such as multimeters, battery analyzers and decibel meters.
• Must have a valid driver’s license and be able to clear a drug screening.
• Ability to read and interpret blueprint, schematics, diagrams, policies, procedures, etc. as presented in English.

Responsibilities

• Performs routine and emergency service calls. Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
• Must have an ability to proctor, coach, and teach others.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Must have a strong work ethic.
• Must be detail-oriented.
• Must complete other projects, as assigned.

Skills

Troubleshooting

Security systems

CCTV

Intercom

Access control

Education

High School Diploma / Vocational Training

Tools

Multimeters

Battery analyzers

Decibel meters

Job description

Everon is seeking a field service technician in Austin, TX to perform routine and emergency service calls, troubleshoot, replace, and repair malfunctioning equipment. The role involves potential training responsibilities and traveling as needed.

The candidate should have 3+ years of experience and mastery knowledge of intrusion, fire, CCTV, intercom, and access control systems, plus strong documentation and customer support skills.