Commercial/ Farm Lines Customer Service Representative

Gaines Insurance Agency Inc.; Vergennes (VT); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Gaines Insurance Agency Inc. seeks a Commercial/Farm Lines Customer Service Representative for an on-site, full-time position in Ferrisburgh, VT.

You will assist commercial and farm clients with new business, inquiries, policy changes, certificates of insurance, and renewals while maintaining accurate client files and coordinating with producers and carriers. Responsibilities include answering calls/emails, providing coverage information, resolving billing questions, and supporting proposals and

Qualifications

• 3 years minimum experience in customer service and customer support in commercial / farm insurance.
• Focus on building trust and long-term client relationships.
• Ability to manage multiple requests and maintain attention to detail.
• Strong communication, verbal and written, with active listening.
• Comfort with office technology and agency management systems; proficient in common office software.

Responsabilités

• Answering phone calls and emails and providing coverage information.
• Coordinating with producers and carriers.
• Maintaining accurate client records in agency systems.
• Resolving billing or policy questions and following up on open items.
• Assisting with renewals and proposals and delivering professional, courteous service.

Connaissances

Communication skills

Customer service

Multitasking

Attention to detail

Office software

Phone etiquette

Description du poste

Role Description

The Commercial / Farm Lines Customer Service Representative is a full-time, on-site role based in Ferrisburgh, VT. This role supports commercial and farm insurance clients by writing new business, responding to inquiries, processing policy changes, issuing certificates of insurance, and assisting with renewals. Daily responsibilities include answering phone calls and emails, providing coverage information, coordinating with producers and carriers, and maintaining accurate client records in agency systems. The representative helps resolve billing or policy questions, follows up on open items to ensure timely completion, and supports the preparation of proposals and documentation. This position contributes to a positive client experience by delivering professional, courteous, and timely service.

Qualifications

• 3 years minimum experience in customer service and customer support in commercial / farm insurance.
• Skills in customer satisfaction and customer experience, with a focus on building trust and maintaining long-term client relationships.
• Ability to work effectively as a Customer Service Representative, managing multiple requests, prioritizing tasks, and maintaining attention to detail.
• Strong communication skills, including clear verbal and written communication and active listening.
• Comfort with office technology and agency management systems; proficiency in common office software (e.g., email, word processing, spreadsheets).
• Organizational and time-management abilities to handle deadlines and a steady volume of client interactions.