Customer Service Representative - Commercial Line

Express Employment; Bridgeport (WV); On-site; USD 36,000 - 60,000; Full time

Job summary

Morgantown Area Partnership in Bridgeport, WV is seeking a Customer Service Representative to join its commercial insurance team. The role focuses on helping clients with policy changes, answering questions, and delivering responsive service to build lasting relationships.

Candidates should have customer service or sales experience; insurance background is a plus, and a P&C license or licensing support may be available.

Qualifications

• Customer service or sales experience required.
• Good communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Insurance experience and a P&C license are a plus.

Responsibilities

• Assist clients with policy changes, account updates, and insurance documentation.
• Answer customer questions and resolve issues in a timely manner.
• Build strong client relationships through responsive service and follow-up.
• Identify customer needs and support sales opportunities.
• Maintain accurate records and assist with day-to-day account servicing.

Skills

Customer service

Sales experience

Communication

Attention to detail

Multitasking

Team oriented

Licensing support

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

A growing insurance agency is looking for a Customer Service Representative to join its commercial lines team. This is a great opportunity for someone with customer service or sales experience who enjoys helping customers, solving problems, and building relationships. Insurance experience is a plus, and training and licensing support may be available for the right candidate.

Responsibilities

• Assist clients with policy changes, account updates, and insurance documentation.
• Answer customer questions and resolve issues in a timely manner.
• Build strong client relationships through responsive service and follow-up.
• Identify customer needs and support sales opportunities.
• Maintain accurate records and assist with day-to-day account servicing.

Requirements

• Customer service and/or sales experience required.
• Strong computer skills and attention to detail.
• Good communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Self-motivated, dependable, and team-oriented.
• Insurance experience and a Property & Casualty (P&C) license are a plus.