Farm & Commercial Insurance Client Services Specialist

Gaines Insurance Agency Inc.; Vergennes (VT); On-site; USD 42,000 - 52,000; Full time

Job summary

Gaines Insurance Agency Inc. seeks a Commercial/Farm Lines Customer Service Representative for an on-site, full-time position in Ferrisburgh, VT.

You will assist commercial and farm clients with new business, inquiries, policy changes, certificates of insurance, and renewals while maintaining accurate client files and coordinating with producers and carriers. Responsibilities include answering calls/emails, providing coverage information, resolving billing questions, and supporting proposals and

Qualifications

• 3 years minimum experience in customer service and customer support in commercial / farm insurance.
• Focus on building trust and long-term client relationships.
• Ability to manage multiple requests and maintain attention to detail.
• Strong communication, verbal and written, with active listening.
• Comfort with office technology and agency management systems; proficient in common office software.

Responsibilities

• Answering phone calls and emails and providing coverage information.
• Coordinating with producers and carriers.
• Maintaining accurate client records in agency systems.
• Resolving billing or policy questions and following up on open items.
• Assisting with renewals and proposals and delivering professional, courteous service.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Office software

Phone etiquette

Job description

Gaines Insurance Agency Inc. seeks a Commercial/Farm Lines Customer Service Representative for an on-site, full-time position in Ferrisburgh, VT.

You will assist commercial and farm clients with new business, inquiries, policy changes, certificates of insurance, and renewals while maintaining accurate client files and coordinating with producers and carriers. Responsibilities include answering calls/emails, providing coverage information, resolving billing questions, and supporting proposals and