Commercial Lines Support Representative

Hartsfield & Nash Agency, Inc.; Wake Forest (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Hartsfield & Nash Agency, Inc. is seeking a motivated Commercial Lines Support Representative to enhance our commercial insurance operations. You will assist with policy maintenance, provide administrative support, and ensure high customer satisfaction by responding timely to inquiries.

We offer competitive salaries, excellent benefits, and opportunities for professional development in a supportive work environment.

Qualifications

• Hold the insurance license required by your state.
• Previous experience in customer service or administrative support, ideally in the insurance industry.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Assist with policy maintenance, including updates, endorsements, and renewals.
• Issue Certificates of Insurance/Proofs of Insurance to customers in a timely manner.
• Provide administrative support to underwriters and Account Executives, ensuring timely responses to inquiries.
• Maintain accurate and organized records of client interactions and policy information.
• Conduct follow-ups on outstanding items to ensure client satisfaction.

Skills

Customer service experience

Communication skills

Attention to detail

Problem-solving skills

Organizational abilities

Education

Insurance license

Experience in insurance industry

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Description

Hartsfield & Nash Agency, Inc. is a leading provider of insurance solutions, dedicated to delivering exceptional service and comprehensive coverage to our clients. We are seeking a motivated Commercial Lines Support Representative to join our dynamic team. As a Commercial Lines Support Agent, you will play a vital role in supporting our commercial insurance operations. You will assist agents with policy inquiries, endorsements, claims processing, and administrative tasks while ensuring a high level of customer satisfaction.

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Responsibilities

• Assist with policy maintenance, including updates, endorsements, and renewals.
• Issue Certificates of Insurance/Proofs of Insurance to customers in a timely manner.
• Provide administrative support to underwriters and Account Executives, ensuring timely responses to inquiries.
• Maintain accurate and organized records of client interactions and policy information.
• Conduct follow-ups on outstanding items to ensure client satisfaction.

Qualifications

• Hold the insurance license required by your state.
• Previous experience in customer service or administrative support, ideally in the insurance industry.
• Strong communication and problem‑solving skills.
• Excellent attention to detail and organizational abilities.
• Ability to work independently and collaboratively in a team environment.

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunities for growth and professional development.
• A supportive and collaborative work environment.