Commercial CSM: Drive Adoption & Retention Stock Options

Manhattan Edit Workshop; Omaha (NE); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Healthcare

Stock options

Unlimited vacation

Annual stipend for training & dev

Sabbatical after 5 year Anniversary

Résumé du poste

Manhattan Edit Workshop is seeking a Commercial Customer Success Manager to support our Commercial segment, focusing on growing organizations between SMB and Mid-Market. You’ll own a defined portfolio, drive retention and value through education, and partner with Product, Support, and Account Management to reduce friction.

You will manage lifecycle moments, identify expansion opportunities, monitor health, and collaborate with Sales to surface usage-driven upsell.

Qualifications

• 1+ years of experience in Customer Success or Account Management; SaaS experience preferred.
• Strong product aptitude and the ability to translate features into practical, real-world use cases.
• Experience managing a portfolio of customers with proactive 1:1 engagement and scalable outreach.
• Proactive, positive, solutions-oriented mindset; high attention to detail and strong organizational skills.

Responsabilités

• Own and manage a defined book of Commercial customers, driving customer success, retention, and long-term value.
• Support customers through a mix of scalable engagement and targeted 1:1 outreach based on customer needs, opportunities, and risk.
• Drive product adoption by helping customers understand and apply Workshop’s features, workflows, and capabilities.
• Identify and promote new and expanded use cases that increase customer value.
• Review customer health across your portfolio to identify adoption gaps, risks, or opportunities for deeper usage.
• Proactively engage customers at key moments throughout their lifecycle to drive value, strengthen relationships, and mitigate risk.
• Act as the voice of the customer internally by surfacing trends, feedback, and product insights to cross-functional partners.
• Partner with Account Managers and Sales to surface expansion and usage-driven opportunities.

Connaissances

Customer Success

Account Management

SaaS experience

Product aptitude

Communication

Portfolio management

Description du poste

Manhattan Edit Workshop is seeking a Commercial Customer Success Manager to support our Commercial segment, focusing on growing organizations between SMB and Mid-Market. You’ll own a defined portfolio, drive retention and value through education, and partner with Product, Support, and Account Management to reduce friction.

You will manage lifecycle moments, identify expansion opportunities, monitor health, and collaborate with Sales to surface usage-driven upsell.