Commercial Customer Success Manager: Drive Adoption & Value

Workshop Software, Inc.; Omaha (NE); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Stock options

401k

Unlimited vacation

Flexible work environment

Competitive compensation

Job summary

Workshop Software, Inc. is seeking a Commercial Customer Success Manager to support our growing Commercial client base in Omaha. You will manage a defined portfolio, blend scalable engagement with targeted 1:1 outreach, promote product adoption, and uncover expansion opportunities.

Ideal candidate has 1+ years in customer success or account management, strong product aptitude, and excellent communication. Join a fast-growing, venture-backed company with a flexible work environment and

Qualifications

• 1+ years of experience in Customer Success or Account Management; SaaS experience preferred.
• Strong product aptitude and the ability to translate features into practical, real-world use cases.
• Comfort managing a portfolio of customers and balancing proactive 1:1 engagement with scalable customer outreach.
• A proactive, positive, and solutions-oriented mindset.
• High attention to detail and strong organizational skills.
• Clear written and verbal communication skills across internal and external audiences.
• Competitive compensation
• Stock options
• 401k
• Unlimited vacation
• Flexible work environment

Responsibilities

• Own and manage a defined book of Commercial customers, driving customer success, retention, and long-term value
• Support customers through a mix of scalable engagement and targeted 1:1 outreach based on customer needs, opportunities, and risk
• Drive product adoption by helping customers understand and apply Workshop’s features, workflows, and capabilities
• Identify and promote new and expanded use cases that increase customer value
• Review customer health across your portfolio to identify adoption gaps, risks, or opportunities for deeper usage
• Proactively engage customers at key moments throughout their lifecycle to drive value, strengthen relationships, and mitigate risk
• Act as the voice of the customer internally by surfacing trends, feedback, and product insights to cross-functional partners
• Partner with Account Managers and Sales to surface expansion and usage-driven opportunities

Skills

Customer Success

Account Management

SaaS experience

Product aptitude

Portfolio management

Proactive mindset

Attention to detail

Communication skills

Job description

Workshop Software, Inc. is seeking a Commercial Customer Success Manager to support our growing Commercial client base in Omaha. You will manage a defined portfolio, blend scalable engagement with targeted 1:1 outreach, promote product adoption, and uncover expansion opportunities.

Ideal candidate has 1+ years in customer success or account management, strong product aptitude, and excellent communication. Join a fast-growing, venture-backed company with a flexible work environment and