Customer Success Manager (Commercial)

Workshop Software, Inc.; Omaha (NE); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Stock options

401k

Unlimited vacation

Flexible work environment

Competitive compensation

Job summary

Workshop Software, Inc. is seeking a Commercial Customer Success Manager to support our growing Commercial client base in Omaha. You will manage a defined portfolio, blend scalable engagement with targeted 1:1 outreach, promote product adoption, and uncover expansion opportunities.

Ideal candidate has 1+ years in customer success or account management, strong product aptitude, and excellent communication. Join a fast-growing, venture-backed company with a flexible work environment and

Qualifications

• 1+ years of experience in Customer Success or Account Management; SaaS experience preferred.
• Strong product aptitude and the ability to translate features into practical, real-world use cases.
• Comfort managing a portfolio of customers and balancing proactive 1:1 engagement with scalable customer outreach.
• A proactive, positive, and solutions-oriented mindset.
• High attention to detail and strong organizational skills.
• Clear written and verbal communication skills across internal and external audiences.
• Competitive compensation
• Stock options
• 401k
• Unlimited vacation
• Flexible work environment

Responsibilities

• Own and manage a defined book of Commercial customers, driving customer success, retention, and long-term value
• Support customers through a mix of scalable engagement and targeted 1:1 outreach based on customer needs, opportunities, and risk
• Drive product adoption by helping customers understand and apply Workshop’s features, workflows, and capabilities
• Identify and promote new and expanded use cases that increase customer value
• Review customer health across your portfolio to identify adoption gaps, risks, or opportunities for deeper usage
• Proactively engage customers at key moments throughout their lifecycle to drive value, strengthen relationships, and mitigate risk
• Act as the voice of the customer internally by surfacing trends, feedback, and product insights to cross-functional partners
• Partner with Account Managers and Sales to surface expansion and usage-driven opportunities

Skills

Customer Success

Account Management

SaaS experience

Product aptitude

Portfolio management

Proactive mindset

Attention to detail

Communication skills

Job description

Workshop is looking for a Customer Success Manager (CSM) to support our Commercial customer segment: growing organizations that fall between our SMB and Mid-Market segments. These customers benefit from a mix of scalable resources and proactive, personalized support, with CSMs stepping in 1:1 at key moments based on customer needs, adoption, and risk.

In this role, you’ll proactively identify and mitigate risk, drive meaningful product adoption, and ensure customers get exceptional value from Workshop through education, strategic guidance, and expanded use cases.

You’ll work closely with Product, Support, and Account Management to help customers successfully use Workshop, identify opportunities to deepen adoption, and reduce friction across the customer experience. You’ll manage a defined portfolio of Commercial customers through a mix of scalable engagement and targeted 1:1 support.

As a Commercial Customer Success Manager, you will:

• Own and manage a defined book of Commercial customers, driving customer success, retention, and long-term value
• Support customers through a mix of scalable engagement and targeted 1:1 outreach based on customer needs, opportunities, and risk
• Drive product adoption by helping customers understand and apply Workshop’s features, workflows, and capabilities
• Identify and promote new and expanded use cases that increase customer value
• Review customer health across your portfolio to identify adoption gaps, risks, or opportunities for deeper usage
• Proactively engage customers at key moments throughout their lifecycle to drive value, strengthen relationships, and mitigate risk
• Act as the voice of the customer internally by surfacing trends, feedback, and product insights to cross-functional partners
• Partner with Account Managers and Sales to surface expansion and usage-driven opportunities

To be successful in this position, you will need:

• 1+ years of experience in Customer Success or Account Management; SaaS experience preferred
• Strong product aptitude and the ability to translate features into practical, real-world use cases
• Comfort managing a portfolio of customers and balancing proactive 1:1 engagement with scalable customer outreach
• A proactive, positive, and solutions-oriented mindset
• High attention to detail and strong organizational skills
• Clear written and verbal communication skills across internal and external audiences
• Competitive compensation
• Stock options
• 401k
• Unlimited vacation
• Flexible work environment

About Workshop

Workshop is a fast growing, venture-backed startup based in Omaha, Nebraska and we’re on a mission to create more happy Mondays for employees everywhere. We build software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.