Commercial Collection Agents

Williams Babbit & Weisman, Inc.; Boca Raton (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

Williams Babbit & Weisman, Inc. (WBW) seeks a Commercial Collection Agent for our Boca Raton, FL office. This full-time, on-site role manages commercial debtor accounts, and conducts outbound and inbound calls to negotiate payments in line with policy.

Responsibilities include reviewing histories, updating records, documenting interactions, and collaborating with clients to resolve disputes while maintaining ethical collection practices and meeting performance targets.

Qualifications

• Demonstrated proficiency in commercial debt and cash collection processes.
• Strong communication and customer service skills for debtor interactions.
• Basic understanding of finance, reconciliations and receivables impact on business operations.
• Ability to maintain accurate records, follow compliance requirements, and use collection and CRM software efficiently.
• On-site work in Boca Raton, FL and adherence to ethical standards.

Responsibilities

• Manage assigned commercial debtor accounts, conduct outbound and inbound calls.
• Negotiate payment arrangements in line with company policies and client expectations.
• Review account histories, update debtor records, document all interactions.
• Collaborate with internal teams and clients to resolve disputes and verify balances.
• Address customer inquiries professionally and adhere to performance targets.

Skills

Debt Collection

Cash Collection

Communication

Customer Service

Finance

CRM Software

Education

High school diploma or equivalent

Finance-related education (plus)

Tools

CRM Software

Collection Software

Job description

Company Description

Williams Babbit & Weisman, Inc. (WBW), founded in 1989, is a Certified Minority Business Entity and a founding member of the Commercial Collection Agencies of America. WBW combines traditional business ethics with advanced technology to deliver transparent, results-driven commercial receivables management. The company provides clients with real-time visibility into collection activities through a web utility that allows remote control and monitoring of collector desktops and debtor files. All written communications, including letters and emails, are stored as electronic images for auditing and compliance. WBW focuses on “Quality, Integrity and Results,” helping clients reduce Days Sales Outstanding (DSO) and recover funds efficiently.

Role Description

The Commercial Collection Agent role is a full-time, on-site position based in Boca Raton, FL. In this role, the agent will manage assigned commercial debtor accounts, conduct outbound and inbound calls, and negotiate payment arrangements in accordance with company policies and client expectations. Day-to-day responsibilities include reviewing account histories, updating debtor records, documenting all interactions, and following established procedures to ensure accurate and compliant collections activity. The agent will collaborate with internal teams and clients to resolve disputes, verify balances, and address customer inquiries professionally. This position requires consistent adherence to ethical collection practices, productivity targets, and performance metrics.

Qualifications

• Demonstrated proficiency in commercial Debt Collection and Cash Collection processes, including negotiation and recovery strategies.
• Strong Communication and Customer Service skills for handling debtor interactions, resolving issues, and maintaining professional relationships.
• Basic understanding of Finance, account reconciliation, and the impact of receivables on business operations.
• Ability to maintain accurate records, follow compliance requirements, and use collection and CRM software efficiently.
• Strong problem-solving skills, attention to detail, and the ability to work effectively in a performance-driven environment.
• High school diploma or equivalent required; post-secondary education in business, finance, or a related field is a plus.
• Previous experience in commercial collections, credit, or accounts receivable is preferred but not mandatory.
• Ability to work on-site in Boca Raton, FL and adhere to company policies and ethical standards.