Commercial Client Care & Solutions Specialist

U.S. Bank; Gresham (OR); Hybrid; USD 28.000 - 29.000; Vollzeit

Benefits dieser Stelle

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Zusammenfassung

U.S. Bank in Oregon is seeking a Customer Service Representative - Collections to support our commercial clients by resolving account concerns while maintaining strong relationships. The role focuses on delivering exceptional service in a fast-paced environment and requires problem-solving, empathy, and effective communication.

Schedule is Monday–Friday with on-site work at the Gresham, OR location. This position emphasizes collaboration with internal teams to ensure a seamless customer

Qualifikationen

• High school diploma or equivalent required.
• Experience delivering customer service by phone and e-mail preferred.
• Ability to work independently and as part of a team.

Aufgaben

• Deliver outstanding customer service through phone and email interactions.
• Assist commercial clients with invoice questions, account inquiries, payment arrangements, and online account access.
• Contact customers regarding past due accounts while maintaining a professional, relationship-focused approach.
• Analyze customer situations and determine next steps based on history and business circumstances.
• Research and resolve customer concerns with accuracy and urgency.
• Document customer interactions and account updates in applicable systems.
• Partner with internal teams to ensure a seamless customer experience.

Kenntnisse

Customer service

Communication

Problem solving

Teamwork

Empathy

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

U.S. Bank in Oregon is seeking a Customer Service Representative - Collections to support our commercial clients by resolving account concerns while maintaining strong relationships. The role focuses on delivering exceptional service in a fast-paced environment and requires problem-solving, empathy, and effective communication.

Schedule is Monday–Friday with on-site work at the Gresham, OR location. This position emphasizes collaboration with internal teams to ensure a seamless customer