Commercial Claims Representative

FBL Financial Group, Inc.; West Des Moines (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Farm Bureau Financial Services in West Des Moines, IA is seeking a Commercial Claims Representative with strong claims and customer service experience to join our team.

You will review, investigate, and adjust commercial claims, determine coverage under property and liability policies, and maintain professional relationships with claimants, policyholders, agents, and coworkers. The role offers growth opportunities and a culture of integrity and service.

Qualifications

• College degree or equivalent plus 2 years of relevant experience is required. Claims handling experience is preferred.
• Must exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
• Exceptional customer service skills, including strong verbal and written communication skills.
• Excellent phone skills required as approximately 50% of time will be spent on the phone.
• High attention to detail and strong organizational skills.
• Advanced computer skills are required to quickly learn our multiple systems.
• Progress towards and attainment of industry education is expected (AIC and/or CPCU designations preferred).

Responsibilities

• Review, investigate, evaluate, determine liability, and adjust commercial claims.
• Determine coverage afforded by commercial property and liability policies and advise field claim staff regarding coverage and investigative cases.
• Prepare detailed and organized running notes, written reports and documentation in accordance with established procedures.
• Maintain a service-oriented attitude by building professional relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, attorneys and others.

Skills

Customer service

Verbal and written communication

Attention to detail

Independent judgment

Advanced computer skills

Education

College degree or equivalent

Job description

Commercial Claims Representative

Do you have past commercial claims experience and a strong customer service mindset? Are you a go-getter with high initiative and a positive attitude? Do you thrive in a work environment where you must multi-task and have strong organizational skills? If so, this Commercial Claims Representative opportunity could be a great fit for you!

**This position will be hired at the level based on experience**

Who We Are:With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected.We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take.We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do:As a Commercial Claims Representative, you will review, investigate, evaluate, determine liability, and adjust commercial claims.In this role, you will be responsible for determining coverage afforded by commercial property and liability policies and advise field claim staff regarding coverage and investigative cases.While handling the claim, you will prepare detailed and organized running notes, written reports and documentation in accordance with established procedures.As a Commercial Claims Representative, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, attorneys and others.

What It Takes to Join Our Team:

• College degree or equivalent plus 2 years of relevant experience is required. Claims handling experience is preferred. General liability and property experience is preferred.
• Must exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
• Exceptional customer service skills, including strong verbal and written communication skills.
• Excellent phone skills required as approximately 50% of time will be spent on the phone.
• High attention to detail and strong organizational skills.
• Advanced computer skills are required in order to quickly learn our multiple systems.
• Progress towards and attainment of industry education is expected (AIC and/or CPCU designations preferred).

What We Offer You:When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!