Claims Representative

FBL Financial Group, Inc.; West Des Moines (IA); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(k) with match

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid time off

Holidays

Volunteer time off

Wellness facility

Onsite cafeteria

Hybrid work arrangement

Job summary

Farm Bureau Financial Services seeks a Claims Representative in West Des Moines, IA. You will review, investigate, negotiate and settle assigned multi-line claims, applying policy provisions and compliance guidelines while maintaining a service-oriented mindset.

You’ll gather facts, interpret policies, determine coverage, value lost property, and prepare detailed notes and reports. Strong communication and time management help you collaborate with coworkers, agents, claimants and other

Qualifications

• Associates degree and/or 1-2 years equivalent insurance experience preferred.
• High attention to detail.
• Strong time management and organizational skills.
• Exceptional customer service skills are essential.
• Ability to exercise independent judgment and arrive at decisions through sound, logical reasoning to handle complex claims.
• Excellent phone skills required as approximately 50% of time will be spent on the phone.
• Must be PC literate and able to effectively use our systems (Outlook, Word, Excel).
• Strong verbal and written communication skills.

Responsibilities

• Review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance.
• Investigate the facts of the loss, interpret the policy, determine coverage and liability.
• Determine the value of lost property and assist in setting reasonable reserves.
• Prepare detailed and organized running notes, written reports and documentation.
• Maintain a service-oriented attitude and professional relationships with coworkers, agents, claimants, policyholders, doctors and attorneys.

Skills

Customer service

Time management

Organizational skills

Communication skills

Phone skills

Independent judgment

Policy understanding

Education

Associate degree

Tools

Outlook

Microsoft Word

Excel

Job description

Claims Representative

**Will be filled at the appropriate level based on experience**

Do you thrive in a work environment where you must multi-task and have strong organizational skills? Are you a go-getter with high initiative and a positive attitude? Do you have strong customer service and time management skills? If so, this Claim Representative opportunity could be a great fit for you!

Who We Are:

With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do

As a Claim Representative, you will review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation. You must investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable. You will also determine the value of lost property and assist in setting reasonable reserves. While handling the claim, you will prepare detailed and organized running notes, written reports and documentation in accordance with established procedures. As a Claim Representative, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.

What It Takes to Join Our Team:

• Associates degree and/or 1-2 years equivalent insurance experience preferred.
• High attention to detail.
• Strong time management and organizational skills.
• Exceptional customer service skills are essential.
• Ability to exercise independent judgment and arrive at decisions through sound,logical reasoning in order to handle complex claims in accordance withpolicy provisions and compliance guidelines.
• Excellent phone skills required as approximately 50% of time will be spent on the phone.
• Must be PC literate and able to effectively use our systems. Familiarity with Outlook, Microsoft Word and Excel is preferred.
• Strong verbal and written communication skills.

What We Offer You:

When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.

Farm Bureau....where the grass really IS greener!

Work Authorization / Sponsorship:

Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.