Claims Representative

Farm Bureau Financial Services; West Des Moines (IA); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

enhanced 401K

health benefits

vacation time

hybrid work arrangement

Job summary

Farm Bureau Financial Services in West Des Moines, IA, is seeking a Claim Representative to review, investigate, negotiate and settle assigned claims across multiple lines of insurance. You will interpret policies, determine coverage and liability, and maintain detailed notes and reports in accordance with procedures.

The ideal candidate holds an associate degree (or 1–2 years insurance experience), has strong time management, exceptional customer service, and excellent verbal and written

Qualifications

• Associates degree and/or 1-2 years equivalent insurance experience preferred.
• High attention to detail.
• Strong time management and organizational skills.
• Exceptional customer service skills are essential.
• Ability to exercise independent judgment to handle complex claims.
• Excellent phone skills required; ~50% on the phone.
• PC literacy; familiarity with Outlook, Word and Excel.
• Strong verbal and written communication skills.

Responsibilities

• Review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance.
• Investigate the facts of the loss and interpret the policy to determine coverage and liability.
• Determine the value of lost property and set reserves.
• Prepare detailed running notes and reports in accordance with procedures.
• Maintain service-oriented relationships with coworkers, agents, claimants, policyholders, doctors, attorneys, and others.

Skills

Time management

Organizational skills

Customer service

Verbal communication

Written communication

Phone skills

Independent judgment

Education

Associate degree

Tools

Outlook

Microsoft Word

Excel

Job description

• Will be filled at the appropriate level based on experience**

• Will be filled at the appropriate level based on experience**

Do you thrive in a work environment where you must multi-task and have strong organizational skills? Are you a go-getter with high initiative and a positive attitude? Do you have strong customer service and time management skills? If so, this Claim Representative opportunity could be a great fit for you!

Who We Are:

With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do

As a Claim Representative, you will review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation. You must investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable. You will also determine the value of lost property and assist in setting reasonable reserves. While handling the claim, you will prepare detailed and organized running notes, written reports and documentation in accordance with established procedures. As a Claim Representative, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.

What It Takes To Join Our Team

• Associates degree and/or 1-2 years equivalent insurance experience preferred.
• High attention to detail.
• Strong time management and organizational skills.
• Exceptional customer service skills are essential.
• Ability to exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle complex claims in accordance with policy provisions and compliance guidelines.
• Excellent phone skills required as approximately 50% of time will be spent on the phone.
• Must be PC literate and able to effectively use our systems. Familiarity with Outlook, Microsoft Word and Excel is preferred.
• Strong verbal and written communication skills.

What We Offer You:

• enhanced 401K with a match
• low cost health, dental, and vision benefits
• life and disability insurance options
• paid time off, including holidays and volunteer time
• teams who know how to have fun
• onsite wellness facility with fitness classes and programs
• daycare center
• cafeteria
• consideration for a hybrid work arrangement

Farm Bureau....where the grass really IS greener!

Work Authorization / Sponsorship:

Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.