Claims Service Representative

FBL Financial Group, Inc.; Manhattan (KS); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

401K with company match

Health, dental, and vision insurance

Life and disability insurance

Paid time off and holidays

Onsite wellness facility

Onsite cafeteria

Hybrid work after 90 days

Job summary

Farm Bureau Financial Services in Kansas is seeking a Claims Service Representative to review, investigate, evaluate, negotiate and settle assigned multi-line claims without field work, ensuring policy interpretation and coverage decisions are accurate.

You will maintain organized notes and reports, use multiple systems, and communicate professionally with claimants, policyholders, agents and doctors. This role offers hybrid work after 90 days and a supportive team culture.

Qualifications

• High school diploma or equivalent plus 1+ years of relevant experience.
• Insurance experience (claims or underwriting) preferred.
• Progress towards industry education (AIC, CPCU, AEI, etc.) is expected.

Responsibilities

• Review, investigate, evaluate, negotiate and settle assigned claims involving multi-line coverage.
• Interpret policy, determine coverage and liability, set reserves and prepare detailed notes and reports.
• Maintain professional relationships with claimants, policyholders, agents, and medical/legal professionals.

Skills

Customer service

Verbal & written communication

Attention to detail

Organizational skills

Independent judgment

Education

High school diploma or equivalent

Associates degree preferred

Job description

Claims Service Representative

Do you thrive in a work environment where you must multi-task and have strong organization skills? Are you a go-getter with high initiative and a positive attitude? Do you have strong customer service mindset and time management skills? If so, this Claims Service Representative opportunity could be a great fit for you!

Who We Are:With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do

As a Claims Service Representative, you will review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation. You must investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable. You will also determine the value of lost property and assist in setting reasonable reserves. While handling the claim, you will prepare detailed and organized running notes, written reports and documentation in accordance with established procedures. As a Claims Service Representative, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.

What It Takes to Join Our Team:

• High school diploma or equivalent plus 1+ years of relevant experience. Associates degree or equivalent preferred.
• Insurance experience (specifically claims or underwriting experience) is preferred. Agriculture background/knowledge is helpful.
• Must exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
• Exceptional customer service skills, including strong verbal and written communication skills.
• Excellent phone skills required as approximately 50% of time will be spent on the phone.
• High attention to detail and strong organizational skills.
• Advanced computer skills are required in order to quickly learn our multiple systems.
• Progress towards industry education is expected (AIC, CPCU, AEI programs, etc.)

Ability to work 8am-4:30pm Monday through Friday from our office in Manhattan, KS. After 90 days of employment, a hybrid work arrangement of 2 work from home days is allowed.

What We Offer You:

When you’re on our team, you get more than a great paycheck.You’ll hear about career development and educational opportunities.We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time and teams who know how to have fun.Add to that an onsite wellness facility and cafeteria.Farm Bureau....where the grass really IS greener!

If you're interested in joining a company that appreciates employees, provides growth and professional development opportunities and offers great benefits, we invite you to apply today!

Work Authorization/Sponsorship:

At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.