Strategic Commercial Banking Support Specialist

Fifth Third Bank; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH seeks a Commercial Support Client Specialist to manage complex customer interactions—email, phone—serving Business Banking and Treasury Management clients. You will own issues end-to-end, escalate when needed, and use CRM, mainframe, and Remedy to provide timely resolutions.

The role requires a high school diploma and about three years in banking or customer service, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 3 years of banking, financial services, or customer service experience preferred.
• Strong verbal and written communications skills; attention to detail.

Responsibilities

• Fulfills incoming service requests and calls from Business Banking, Treasury Management and Commercial Clients; owns issues from start to finish.
• Collaborates with external clients and internal partners to deliver outstanding service for technical requests.
• Prepares supporting documentation and researches complex issues to resolve escalated complaints.
• Writes clear correspondence following company standards; updates CRM tickets and documentation.
• Identifies trends in customer complaints and communicates them to management.

Skills

Customer service

Banking knowledge

Communication skills

Multi-tasking

Analytical skills

Education

High school diploma or equivalent

Tools

CRM systems

Remittance processing

Mainframe

Remedy ticketing

Job description

Fifth Third Bank in Cincinnati, OH seeks a Commercial Support Client Specialist to manage complex customer interactions—email, phone—serving Business Banking and Treasury Management clients. You will own issues end-to-end, escalate when needed, and use CRM, mainframe, and Remedy to provide timely resolutions.

The role requires a high school diploma and about three years in banking or customer service, strong communication, and the ability to multi-task in a fast-paced environment.