Commercial Banking Growth & Relationship Lead

LAKE SHORE BANK; East Amherst (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Lake Shore Bank is seeking a Business Development Officer & Relationship Manager in Western New York to expand commercial, municipal, nonprofit, and professional-services banking relationships through proactive calling and consultative selling.

The role focuses on generating new deposits, deepening existing relationships, promoting treasury management solutions, and coordinating with lending, marketing, and operations to support growth and exceptional customer service.

Qualifications

• Bachelor’s degree in business, marketing, finance, or related field preferred, or equivalent banking, sales, or relationship management experience.
• Three to five years of banking, business development, treasury management, commercial relationship, or related sales experience preferred.
• Strong knowledge of deposit products, business banking services, treasury management solutions, digital banking platforms, and CRM practices.
• Demonstrated ability to prospect, network, present solutions, identify customer needs, and close relationship opportunities.
• Excellent written and verbal communication skills for diverse audiences.
• Strong organizational skills with the ability to manage multiple priorities and document relationship activity.

Responsibilities

• Develop and manage a pipeline of new business prospects including commercial, municipal, and nonprofit segments.
• Promote deposit, cash management, lending referrals, merchant, and treasury capabilities through outreach.
• Build strong customer relationships and coordinate internal resources for a seamless experience.
• Serve as a consultative resource for cash flow, fraud risk, and account information needs.
• Partner with branches to identify opportunities and cross-sell services.
• Coordinate onboarding and service with lending, operations, and marketing teams.
• Represent the bank at events to strengthen brand visibility and referrals.

Skills

Prospecting

Relationship building

Communication

Consultative selling

Banking knowledge

Education

Bachelor's degree in business or related field

Tools

CRM software

MS Office

Job description

Lake Shore Bank is seeking a Business Development Officer & Relationship Manager in Western New York to expand commercial, municipal, nonprofit, and professional-services banking relationships through proactive calling and consultative selling.

The role focuses on generating new deposits, deepening existing relationships, promoting treasury management solutions, and coordinating with lending, marketing, and operations to support growth and exceptional customer service.