Commercial Auto Service Advisor — Customer Champion

Apple Ford Pro; White Bear Lake (MN); On-site; USD 48,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Advancement Opportunities

Medical, Vision, Dental, Health Saving

Flexible Spending Account

Company Paid Life Insurance

Voluntary Life and Disability

Health Club Reimbursement

Vehicle Discounts

Vacation, Holiday, Volunteer Time Off

401k with Company Matching

Employee Assistance programs

Job summary

Apple Autos in Minnesota seeks a knowledgeable Commercial Service Advisor to be the primary contact for customers and companies needing maintenance and repairs. You will assess needs, recommend services, and ensure a seamless service experience with clear estimates and timelines.

The role requires excellent communication, automotive expertise, and a customer-first mindset. You will keep records in the DMS, stay up to date with service procedures, and collaborate with the team to deliver

Qualifications

• Previous experience as a Service Advisor is required.
• Excellent communication and interpersonal skills.
• Exceptional problem-solving and decision-making abilities.
• Ability to multitask and prioritize work in a fast-paced environment.
• Proficiency in using computer systems and software for record-keeping and communication purposes.
• Customer-centric mindset with commitment to delivering exceptional service experiences.
• Valid driver’s license.

Responsibilities

• Greet customers and provide a warm and welcoming environment in the service area.
• Conduct thorough consultations with customers to understand their automotive concerns and service requirements.
• Explain recommended services and repairs to customers, providing detailed explanations of the work to be done, costs, and timelines.
• Generate accurate service estimates and invoices, ensuring transparency and clarity for customers.
• Keep customers informed about the status of their vehicles and any changes or delays.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Maintain accurate records of customer interactions, service history, and vehicle information in the dealership’s DMS system.
• Stay updated on automotive industry trends, new technologies, and service procedures.

Skills

Customer service

Communication

Problem solving

Multitasking

DMS systems

Tools

DMS software

Job description

Apple Autos in Minnesota seeks a knowledgeable Commercial Service Advisor to be the primary contact for customers and companies needing maintenance and repairs. You will assess needs, recommend services, and ensure a seamless service experience with clear estimates and timelines.

The role requires excellent communication, automotive expertise, and a customer-first mindset. You will keep records in the DMS, stay up to date with service procedures, and collaborate with the team to deliver