Commercial Auto Service Advisor — Flexible Hours & Growth

Apple Ford white bear lake; Minnesota; On-site; USD 48,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Flexible working hours

Advancement opportunities

Medical, vision, dental benefits

Company-paid life insurance

Health club reimbursement

Vehicle discounts

401k with company match

Employee assistance programs

Job summary

Apple Autos is seeking a knowledgeable Commercial Service Advisor to join our team. You will be the primary point of contact for customers and companies needing automotive maintenance and repair services, assessing needs and explaining recommended work with clear timelines and costs.

With a strong focus on exceptional customer service, you will generate accurate estimates, maintain vehicle records in the DMS, and stay updated on industry trends to provide accurate guidance and solutions.

Qualifications

• Previous experience as a Service Advisor is required.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Exceptional problem-solving and decision-making abilities.
• Ability to multitask and prioritize work in a fast-paced environment.
• Proficiency in using computer systems and software for record- keeping and communication purposes.
• Customer-centric mindset with commitment to delivering exceptional service experiences.
• Valid driver’s license.

Responsibilities

• Greet customers and provide a warm and welcoming environment in the service area.
• Conduct thorough consultations with customers to understand their automotive concerns and service requirements.
• Explain recommended services and repairs to customers, providing detailed explanations of the work to be done, associated costs, and timelines.
• Generate accurate service estimates and invoices, ensuring transparency and clarity for customers.
• Keep customers informed about the status of their vehicles and any changes or delays that may arise during the service process.
• Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed their expectations.
• Maintain accurate records of customer interactions, service history, and vehicles information in the dealership’s DMS system.
• Stay updated on automotive industry trends, new technologies, and service procedures to provide accurate and up-to-date information to customers.

Skills

Customer service

Communication

Problem solving

Multitasking

Computer literacy

Tools

DMS software

Job description

Apple Autos is seeking a knowledgeable Commercial Service Advisor to join our team. You will be the primary point of contact for customers and companies needing automotive maintenance and repair services, assessing needs and explaining recommended work with clear timelines and costs.

With a strong focus on exceptional customer service, you will generate accurate estimates, maintain vehicle records in the DMS, and stay updated on industry trends to provide accurate guidance and solutions.