Automotive Service Advisor (Up to $145k)

Apple Autos Group; Shakopee (MN); On-site; USD 42,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Paid vacation

Volunteer Time Off

Employee discounts on vehicles, parts,

Employee discounts on service

Job summary

Apple Chrysler Dodge Jeep Ram in Shakopee, MN is hiring an Automotive Service Advisor to join our busy service team. You will greet customers, listen to concerns, and guide them through service decisions with clear explanations and timelines.

We seek customer-focused professionals who can build relationships, communicate effectively, and navigate vehicle service needs. Experience is valued, and advancement opportunities exist within Apple Autos alongside a comprehensive benefits package.

Qualifications

• Excellent customer service skills and ability to communicate clearly with customers.
• Ability to listen to customer concerns and identify service needs.
• Strong organizational skills and ability to manage multiple repair orders.

Responsibilities

• Greet customers and serve as their primary point of contact throughout the service process.
• Listen to customer concerns and identify vehicle maintenance and repair needs.
• Recommend appropriate maintenance and repair services.
• Prepare and explain repair orders, estimates, costs, and timelines.
• Communicate technician findings and recommendations clearly to customers.
• Keep customers updated on repair status and potential delays.
• Build long-term customer relationships through excellent communication and follow-up.
• Coordinate with technicians, parts, and other service staff.
• Maintain accurate repair orders and customer records in the dealership DMS.
• Address customer questions and concerns professionally.
• Help deliver an efficient and exceptional service experience from write-up through vehicle delivery.

Skills

Customer service

Communication

Organization

Multi-tasking

Tools

DMS software

Job description

Apple Chrysler Dodge Jeep Ram is hiring an Automotive Service Advisor to join our busy service team in Shakopee. We’re looking for a motivated, customer-focused professional who can build relationships, communicate effectively, and help customers confidently navigate their vehicle’s service and repair needs.

Experienced advisors will find the earning potential, customer volume, benefits, and career opportunities they’re looking for — while candidates with strong automotive and customer service backgrounds are also encouraged to apply.

What We Offer

• $42,000-$145,000 annual earning potential
• High-volume dealership environment
• Medical, dental, and vision insurance
• Health Savings Account and Flexible Spending Account
• 401(k) with company match
• Company-paid life insurance
• Voluntary life and disability insurance
• Paid vacation and holidays
• Volunteer Time Off
• Employee Assistance Program
• Health club reimbursement
• Employee discounts on vehicles, parts, and service
• Ongoing learning and development
• Opportunities for advancement within Apple Autos
• Professional, team-oriented work environment
• Top Minnesota Workplace

What You’ll Do

• Greet customers and serve as their primary point of contact throughout the service process
• Listen to customer concerns and identify vehicle maintenance and repair needs
• Recommend appropriate maintenance and repair services
• Prepare and explain repair orders, estimates, costs, and timelines
• Communicate technician findings and recommendations clearly to customers
• Keep customers updated on repair status and potential delays
• Build long-term customer relationships through excellent communication and follow-up
• Coordinate with technicians, parts, and other service department team members
• Maintain accurate repair orders and customer records in the dealership DMS
• Address customer questions and concerns professionally
• Help deliver an efficient and exceptional service experience from write-up through vehicle delivery

What We’re Looking For

• Previous Automotive Service Advisor, Service Writer, or dealership service experience preferred
• Chrysler, Dodge, Jeep, Ram, or Stellantis experience is a plus, but not required
• Strong customer service and communication skills
• Ability to explain automotive repairs and recommendations clearly
• Comfortable working in a fast-paced, high-volume service department
• Strong organization and follow-through
• Ability to manage multiple customers and repair orders simultaneously
• Basic computer and dealership software proficiency
• Valid driver’s license and acceptable driving record

Why Apple Autos?

Apple Autos is built on the belief that people come before profit. We’ve been recognized as a Top Minnesota Workplace for seven consecutive years (2019-2025) because we invest in our people, promote from within, encourage professional development, and give employees opportunities to build long‑term careers. Our goal is simple: create extraordinary customer experiences while giving our employees the support and opportunity they need to succeed.

Equal Opportunity Employer

Apple Autos is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.