Commercial Service Advisor

Apple Ford white bear lake; Minnesota; On-site; USD 48,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Flexible working hours

Advancement opportunities

Medical, vision, dental benefits

Company-paid life insurance

Health club reimbursement

Vehicle discounts

401k with company match

Employee assistance programs

Job summary

Apple Autos is seeking a knowledgeable Commercial Service Advisor to join our team. You will be the primary point of contact for customers and companies needing automotive maintenance and repair services, assessing needs and explaining recommended work with clear timelines and costs.

With a strong focus on exceptional customer service, you will generate accurate estimates, maintain vehicle records in the DMS, and stay updated on industry trends to provide accurate guidance and solutions.

Qualifications

• Previous experience as a Service Advisor is required.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Exceptional problem-solving and decision-making abilities.
• Ability to multitask and prioritize work in a fast-paced environment.
• Proficiency in using computer systems and software for record- keeping and communication purposes.
• Customer-centric mindset with commitment to delivering exceptional service experiences.
• Valid driver’s license.

Responsibilities

• Greet customers and provide a warm and welcoming environment in the service area.
• Conduct thorough consultations with customers to understand their automotive concerns and service requirements.
• Explain recommended services and repairs to customers, providing detailed explanations of the work to be done, associated costs, and timelines.
• Generate accurate service estimates and invoices, ensuring transparency and clarity for customers.
• Keep customers informed about the status of their vehicles and any changes or delays that may arise during the service process.
• Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed their expectations.
• Maintain accurate records of customer interactions, service history, and vehicles information in the dealership’s DMS system.
• Stay updated on automotive industry trends, new technologies, and service procedures to provide accurate and up-to-date information to customers.

Skills

Customer service

Communication

Problem solving

Multitasking

Computer literacy

Tools

DMS software

Job description

Automotive Commercial Service Advisor

Company: Apple Autos (Top Minnesota Workplace)

Compensation: {$48,000.00 - $120,000.00 }

Are you looking for a company that Supports You and Your Family, Encourages You to Make a Difference, and helps you Champion Your Lifelong Journey? Then you need to look at Apple Autos.

Apple Autos is a 6-brand, 6 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.

Apple Autos is seeking a knowledgeable and customer-oriented Commercial Service Advisor to join our team.. As the Commercial Service Advisor, you will be the primary point of contact for customers and companies who require automotive maintenance and repair services. Your role will involve assessing customer needs, recommending appropriate services, and ensuring a seamless service experience. Excellent communication skills, automotive expertise, and a passion for delivering exceptional customer service are essential for this position. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 5 years, and we’re looking to add a passionate problem-solver to our winning team and help us continue a legacy of excellence.

What You’ll Do

• Greet customers and provide a warm and welcoming environment in the service area.
• Conduct thorough consultations with customers to understand their automotive concerns and service requirements.
• Explain recommended services and repairs to customers, providing detailed explanations of the work to be done, associated costs, and timelines.
• Generate accurate service estimates and invoices, ensuring transparency and clarity for customers.
• Keep customers informed about the status of their vehicles and any changes or delays that may arise during the service process.
• Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed their expectations.
• Maintain accurate records of customer interactions, service history, and vehicles information in the dealership’s DMS system.
• Stay updated on automotive industry trends, new technologies, and service procedures to provide accurate and up-to-date information to customers.

What You’ll Bring

• Previous experience as a Service Advisor is required.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Exceptional problem-solving and decision-making abilities.
• Ability to multitask and prioritize work in a fast-paced environment.
• Proficiency in using computer systems and software for record- keeping and communication purposes.
• Customer-centric mindset with commitment to delivering exceptional service experiences.
• Valid driver’s license

Benefits

• Competitive Pay
• Flexible Working HoursAdvancement Opportunities
• Professional and Respectful Work Environment
• Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
• Company Paid Life Insurance along with Voluntary Life and Disability
• Health Club Reimbursement
• New and Used Vehicle, Parts, and Service Discounts
• Vacation, Holiday, Volunteer Time Off
• 401k with a Company Matching Contribution
• Employee Assistance programs

Why Work for Apple Autos

• We strive to make a positive impact in our world, you will get the opportunity to give back.
• Internal promotions, we offer our employees the opportunity to advance internally.
• We encourage teamwork,positivity, and kindness.
• Learning and development programs are available.
• We empower our employees to do what is best for our customers, and other employees.
• Continually giving back to our employees for all their hard work that does not go unnoticed. We offer a variety of fun events to say thank you to our most important assets, our amazing employees.
• Ranked Top workplaces in MN (2020,2021,2022)

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.