Commercial Auto Service Advisor — Flexible Hours & Growth

Apple Ford White Bear Lake; White Bear Lake (MN); On-site; USD 48,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Advancement Opportunities

Professional work environment

Medical, Vision, Dental, HSA, FSA

Company Paid Life Insurance

Voluntary Life and Disability

Health Club Reimbursement

Vehicle, Parts and Service discounts

Vacation, Holiday, Volunteer Time Off

401k with company matching

Employee assistance programs

Job summary

Apple Autos is seeking a knowledgeable Commercial Service Advisor to be the primary contact for customers and companies needing automotive maintenance and repairs. You will assess needs, recommend services, and ensure a seamless service experience with clear explanations of costs and timelines.

The role requires prior Service Advisor experience, excellent communication, and a customer-centric approach. Join a Top Minnesota Workplace with a history of excellence and opportunities for growth.

Qualifications

• Previous experience as a Service Advisor is required.
• Excellent communication and interpersonal skills.
• Exceptional problem-solving and decision-making abilities.
• Ability to multitask and prioritize work in a fast-paced environment.
• Proficiency in using computer systems and software for record-keeping and communication.
• Customer-centric mindset with commitment to delivering exceptional service experiences.
• Valid driver’s license is required.

Responsibilities

• Greet customers and provide a warm and welcoming environment in the service area.
• Conduct thorough consultations with customers to understand their automotive concerns and service requirements.
• Explain recommended services and repairs to customers, including costs and timelines.
• Generate accurate service estimates and invoices with transparency.
• Keep customers informed about vehicle status and changes during service.
• Address inquiries, concerns and complaints promptly and professionally.
• Maintain accurate records of customer interactions and vehicle information in the DMS system.
• Stay updated on automotive trends and service procedures to provide accurate information.

Skills

Service advisory experience

Strong communication

Problem solving

Multitasking

Computer systems proficiency

Customer service mindset

Valid driver’s license

Job description

Apple Autos is seeking a knowledgeable Commercial Service Advisor to be the primary contact for customers and companies needing automotive maintenance and repairs. You will assess needs, recommend services, and ensure a seamless service experience with clear explanations of costs and timelines.

The role requires prior Service Advisor experience, excellent communication, and a customer-centric approach. Join a Top Minnesota Workplace with a history of excellence and opportunities for growth.