Automotive Service Advisor: Fast-Paced, Customer-Focused

Apple Autos Group; Shakopee (MN); Vor Ort; USD 42.000 - 145.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Paid vacation

Volunteer Time Off

Employee discounts on vehicles, parts,

Employee discounts on service

Zusammenfassung

Apple Chrysler Dodge Jeep Ram in Shakopee, MN is hiring an Automotive Service Advisor to join our busy service team. You will greet customers, listen to concerns, and guide them through service decisions with clear explanations and timelines.

We seek customer-focused professionals who can build relationships, communicate effectively, and navigate vehicle service needs. Experience is valued, and advancement opportunities exist within Apple Autos alongside a comprehensive benefits package.

Qualifikationen

• Excellent customer service skills and ability to communicate clearly with customers.
• Ability to listen to customer concerns and identify service needs.
• Strong organizational skills and ability to manage multiple repair orders.

Aufgaben

• Greet customers and serve as their primary point of contact throughout the service process.
• Listen to customer concerns and identify vehicle maintenance and repair needs.
• Recommend appropriate maintenance and repair services.
• Prepare and explain repair orders, estimates, costs, and timelines.
• Communicate technician findings and recommendations clearly to customers.
• Keep customers updated on repair status and potential delays.
• Build long-term customer relationships through excellent communication and follow-up.
• Coordinate with technicians, parts, and other service staff.
• Maintain accurate repair orders and customer records in the dealership DMS.
• Address customer questions and concerns professionally.
• Help deliver an efficient and exceptional service experience from write-up through vehicle delivery.

Kenntnisse

Customer service

Communication

Organization

Multi-tasking

Tools

DMS software

Jobbeschreibung

Apple Chrysler Dodge Jeep Ram in Shakopee, MN is hiring an Automotive Service Advisor to join our busy service team. You will greet customers, listen to concerns, and guide them through service decisions with clear explanations and timelines.

We seek customer-focused professionals who can build relationships, communicate effectively, and navigate vehicle service needs. Experience is valued, and advancement opportunities exist within Apple Autos alongside a comprehensive benefits package.