Commercial Accounts & Client Services Specialist

Cox Automotive Inc.; Fredericksburg (VA); On-site; USD 33,000 - 50,000; Full time

Job summary

Cox Automotive Inc. is seeking a dedicated customer accounts specialist in Fredericksburg, VA. You will serve as the main contact for commercial accounts and collaborate with clients, dealers, lenders, and internal teams to manage vehicle status, sales, and titles.

Responsibilities include processing, data integrity in auction systems, and supporting pre/post-sale activities. The role emphasizes exceptional service via phone, email, and in-person interactions.

Qualifications

• High school diploma/GED and 3 years of related experience, or an equivalent combination of education and experience.
• Strong organizational, problem-solving, relationship-building and interpersonal skills.

Responsibilities

• Serve as the primary point of contact for assigned commercial accounts.
• Build and maintain strong relationships with clients, dealers, lenders, and internal departments.
• Respond to customer inquiries regarding vehicle status, sale results, title processing, and account activities.

Skills

Client relations

Organization

Problem solving

Interpersonal skills

Education

High school diploma/GED

Bachelor's degree (preferred)

Tools

Salesforce

AS400

Workbench

Excel

Job description

Cox Automotive Inc. is seeking a dedicated customer accounts specialist in Fredericksburg, VA. You will serve as the main contact for commercial accounts and collaborate with clients, dealers, lenders, and internal teams to manage vehicle status, sales, and titles.

Responsibilities include processing, data integrity in auction systems, and supporting pre/post-sale activities. The role emphasizes exceptional service via phone, email, and in-person interactions.