Commercial Account Manager, North America — AI Platform Growth

fal - Features & Labels; San Francisco (CA); On-site; USD 91,000 - 150,000; Full time

Benefits offered by this job

Visa sponsorship

Relocation to San Francisco

Equity

Health, dental, and vision insurance (

Job summary

Fal.ai is a rapidly scaling AI enterprise platform based in San Francisco, seeking an Account Manager for the Commercial segment to own customer relationships and drive renewal and expansion. You’ll work closely with customers to articulate ROI and value, ensuring on-time renewals and healthy account growth.

You will manage contract lifecycles, articulate platform value, and collaborate to evangelize new capabilities while maintaining disciplined forecasting and cross-functional teamwork.

Qualifications

• Experience in a SaaS renewals, customer success, or account management role with a quota or measurable retention target.
• Background in AI Platforms or data infrastructure is a strong plus.
• Skilled in negotiation, deal structuring, and contract management, including legal and security reviews.
• Proven ability to manage customers, identify additional workloads, and handle contact negotiations.
• Strong communicator who builds trusted relationships and understands customer business drivers.
• Organized multitasker with the ability to manage a large book of renewals efficiently.

Responsibilities

• Drive Retention & Growth: Lead renewal and recontracting cycles to secure on-time renewals, increase customer commitments, and expand account value.
• Understand Customer Value: Articulate Fal.ai’s platform impact, use cases, and ROI to reinforce customer outcomes and strengthen relationships.
• Own the Contract Lifecycle: Manage renewals end-to-end—from initial outreach and negotiation through signature and execution.
• Expand and Grow Accounts: Partner with customers to evangelize new Fal capabilities and identify additional workloads
• Forecast & Report Accurately: Maintain disciplined forecasting practices and ensure up-to-date data in all sales and reporting tools.
• Execute & Improve Playbooks: Follow established sales motions while refining and personalizing outreach strategies to maximize efficiency and results.

Skills

SaaS renewals

Account management

Negotiation

Salesforce

Customer relationships

Communication

Tools

Salesforce

Slack

Hex

Gong

Apollo

Job description

Fal.ai is a rapidly scaling AI enterprise platform based in San Francisco, seeking an Account Manager for the Commercial segment to own customer relationships and drive renewal and expansion. You’ll work closely with customers to articulate ROI and value, ensuring on-time renewals and healthy account growth.

You will manage contract lifecycles, articulate platform value, and collaborate to evangelize new capabilities while maintaining disciplined forecasting and cross-functional teamwork.