Account Manager, Commercial (North America)

Fal

San Francisco (CA)

On-site

USD 91,000 - 105,000

Full time

14 days+

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Benefits offered by this job

Competitive salary and equity

Health, dental, and vision insurance

Learning and growth opportunities

Regular team events and offsites

Visa sponsorship and relocation assistance

Job summary

A leading AI technology company is seeking an Account Manager for their Commercial segment in San Francisco. The role involves managing customer relationships, leading renewals, and driving account growth through strategic engagement. Ideal candidates will have experience in SaaS renewals or customer success and strong negotiation skills. This position offers a competitive salary, equity, and comprehensive benefits, and we support relocation with visa sponsorship.

Qualifications

Experience in a SaaS renewals, customer success, or account management role with measurable retention targets.
Background in AI Platforms or data infrastructure is a strong plus.
Skilled in negotiation, deal structuring, and contract management.

Responsibilities

Lead renewal and recontracting cycles to secure on-time renewals.
Articulate platform impact, use cases, and ROI to reinforce customer outcomes.
Manage renewals end-to-end from outreach to execution.

Skills

SaaS renewals

Account management

Negotiation

Salesforce proficiency

Customer success

Job description

Account Manager, Commercial (North America)

Fal.ai is building the infrastructure layer for the generative AI era. Our mission is to empower developers and enterprises to create, deploy, and scale multimodal AI applications with speed, simplicity, and reliability. By combining high-performance inference, orchestration, and observability in one seamless platform, Fal.ai enables companies to bring new AI products to life—without the heavy lift of managing complex infrastructure.

With rapid adoption across industries and a market projected to expand by hundreds of billions in the next decade, Fal.ai is uniquely positioned to become a foundational player in the next wave of AI innovation.

About the Role

The Commercial Account Management team at Fal.ai plays a pivotal role in ensuring long-term customer success and revenue growth. We manage the customer relationship, including renewal and recontracting process—focusing on customer success, retention, expansion, and delivering a best-in-class experience for our customers.

We’re looking for an Account Manager to own the customer relationship, identify new workloads, evangelize the product, and manage all contracts within our Commercial segment. The account manager will drive both retention and expansion through strategic engagement and disciplined execution. This role is ideal for someone who thrives at the intersection of customer success, commercial negotiation, and operational excellence.

What You’ll Do

Drive Retention & Growth: Lead renewal and recontracting cycles to secure on-time renewals, increase customer commitments, and expand account value.
Understand Customer Value: Articulate Fal.ai’s platform impact, use cases, and ROI to reinforce customer outcomes and strengthen relationships.
Own the Contract Lifecycle: Manage renewals end-to-end—from initial outreach and negotiation through signature and execution.
Expand and Grow Accounts: Partner with customers to evangelize new Fal capabilities and identify additional workloads.
Forecast & Report Accurately: Maintain disciplined forecasting practices and ensure up-to-date data in all sales and reporting tools.
Execute & Improve Playbooks: Follow established sales motions while refining and personalizing outreach strategies to maximize efficiency and results.

What We’re Looking For

Experience in a SaaS renewals, customer success, or account management role with a quota or measurable retention target.
Background in AI Platforms or data infrastructure is a strong plus.
Skilled in negotiation, deal structuring, and contract management, including legal and security reviews.
Proven ability to manage customers, identify additional workloads, and handle contact negotiations.
Strong communicator who builds trusted relationships and understands customer business drivers.
Organized multitasker with the ability to manage a large book of renewals efficiently.
Salesforce proficiency is required.
Collaborative mindset—open to feedback and eager to help improve internal processes and customer outcomes.

Why Fal.ai

At Fal.ai, you’ll join a rapidly scaling company defining how AI moves from experimentation to production. This is an opportunity to shape the future of enterprise AI adoption—while building deep relationships with customers who are transforming their industries through intelligent technology.

What we offer at fal