Commercial Account Manager

Socket.dev; Owings Mills (MD); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) / match

Sick/Paid Time Off

Vehicle Allowance or Company Vehicle

Career Advancement Opportunities

Job summary

PestNow is seeking a Commercial Account Manager to drive profitable growth in Maryland through proactive prospecting, consultative selling, and strong relationship management. You will hunt new business, manage key accounts, and lead the sales cycle from discovery to close with IPM-based solutions for various industries.

The role emphasizes pipeline development, customer retention, and expanding within existing accounts, with a focus on healthcare, education, manufacturing, and government

Qualifications

• Outside B2B sales experience preferred and a proven track record of meeting or exceeding sales goals.
• Strong prospecting and networking abilities with a customer-centric approach.
• Ability to present professional proposals and defend pricing while protecting profitability.
• Experience working with CRM systems to manage pipeline and forecasting.
• Knowledge of IPM concepts and facility service processes is beneficial.

Responsibilities

• Generate new commercial business through cold calling, prospecting, networking, referrals, and community involvement.
• Identify and pursue high-value commercial accounts and build a healthy sales pipeline.
• Schedule appointments with decision-makers and conduct facility inspections and needs assessments.
• Develop customized pest management solutions based on IPM principles and present proposals.
• Negotiate pricing and close opportunities while maintaining profitability.
• Maintain trusted advisor relationships with commercial customers and manage ongoing communications.
• Identify expansion opportunities within existing accounts and coordinate with operations for service delivery.
• Deliver persuasive sales presentations and manage the sales cycle from discovery to close.
• Track activity, forecasts, and pipeline progression; participate in networking events.

Skills

Cold-calling

Hunter mentality

Verbal communication

Written communication

Presentations

Relationship-building

Negotiation

Closing deals

Strategic thinking

Time management

Organization

Self-motivation

Competitive drive

Problem-solving

Influence executives

Business acumen

CRM proficiency

Microsoft Office proficiency

Job description

The Commercial Account Manager is responsible for driving profitable commercial growth through proactive prospecting, consultative selling, and exceptional customer relationship management. This individual is a highly motivated hunter who thrives on identifying opportunities, opening doors, building long-term partnerships, and closing profitable business.

Success in this role requires a strong understanding of Integrated Pest Management (IPM), outstanding communication skills, strategic territory management, and the ability to earn the trust of decision-makers across a wide range of industries including property management, healthcare, food processing, manufacturing, education, hospitality, and government facilities.

Primary Responsibilities

Business Development

• Generate new commercial business through cold calling, prospecting, networking, referrals, and community involvement.
• Identify and pursue high-value commercial accounts.
• Build and maintain a healthy sales pipeline using CRM tools.
• Schedule appointments with decision-makers and facility managers.
• Conduct professional facility inspections and needs assessments.
• Develop customized pest management solutions based on Integrated Pest Management (IPM) principles.
• Prepare and present professional proposals.
• Negotiate pricing while protecting company profitability.
• Consistently achieve or exceed monthly and annual sales goals.

Account Management

• Develop trusted advisor relationships with commercial customers.
• Maintain regular communication with existing clients.
• Conduct periodic account reviews.
• Identify expansion opportunities within existing accounts.
• Coordinate with Operations to ensure exceptional service delivery.
• Resolve customer concerns professionally and promptly.
• Maintain high customer retention through proactive relationship management.

Sales Execution

• Deliver persuasive sales presentations.
• Demonstrate a consultative sales approach.
• Understand customer pain points and recommend value-driven solutions.
• Effectively overcome objections.
• Confidently ask for the business and close opportunities.
• Follow up consistently throughout the sales cycle.

Territory Management

• Develop a strategic territory growth plan.
• Prioritize high-potential prospects.
• Maintain accurate prospect and customer records.
• Track sales activity, forecasts, and pipeline progression.
• Participate in networking events and local business organizations.

Required Skills

• Exceptional prospecting and cold-calling ability
• Strong hunter mentality
• Excellent verbal communication skills
• Outstanding written communication skills
• Professional presentation skills
• Relationship-building expertise
• Negotiation skills
• Closing ability
• Strategic thinking
• Time management
• Organization
• Self-motivation
• Competitive drive
• Problem-solving ability
• Ability to influence executive-level decision-makers
• Strong business acumen
• CRM proficiency
• Microsoft Office proficiency

Preferred Experience

• 3+ years of outside B2B sales experience
• Commercial pest management experience preferred
• Experience selling facility services or commercial services
• Experience prospecting through cold calling and networking
• Proven history of meeting or exceeding sales goals
• Experience selling to:
  • Property Management Companies
  • Manufacturing Facilities
  • Food Processing Facilities
  • Healthcare Facilities
  • Schools & Universities
  • Warehouses
  • Hospitality
  • Multi-Family Housing
  • Government Facilities

Knowledge Requirements

• Integrated Pest Management (IPM)
• Commercial pest management practices
• Rodent management programs
• Insect biology and behavior
• Commercial sanitation principles
• Food safety standards
• Regulatory compliance
• Facility inspections
• Proposal development
• Commercial service agreements

Key Performance Indicators (KPIs)

• New Commercial Revenue
• Gross Margin
• New Accounts Sold
• Pipeline Growth
• Cold Calls Completed
• Prospect Meetings Scheduled
• Proposal-to-Close Ratio
• Close Percentage
• Customer Retention
• Existing Account Growth
• Referral Generation
• CRM Activity Compliance

Characteristics of Top Performers

• Hunt every day.
• Never wait for opportunities—they create them.
• Build relationships before asking for business.
• Are disciplined with prospecting.
• Stay organized.
• Communicate professionally.
• Handle rejection with resilience.
• Focus on solutions instead of products.
• Continuously learn their industry.
• Deliver on every promise.
• Treat every customer like a long-term partner.

Why Join Our Team?

At PestNow, we don't simply sell pest control—we provide peace of mind through industry-leading Integrated Pest Management solutions. We invest in our people, reward performance, and provide the tools, training, and support needed to build a successful commercial sales career.

If you're competitive, driven, and passionate about helping businesses protect their people, property, and reputation, we'd love to talk with you.

Compensation

• Competitive Base Salary
• Uncapped Commission Program
• Performance Bonuses
• Vehicle Allowance or Company Vehicle (if applicable)
• Health, Dental & Vision Insurance
• Company Paid Life Insurance/LTD
• 401(k) /match
• Sick/Paid Time Off
• 9 Paid Holidays
• Employee Assistance Program
• Ongoing Professional Development
• Career Advancement Opportunities

Ideal Candidate Profile

The ideal Commercial Account Manager is more than a salesperson—they are a strategic business developer. They have the discipline to make cold calls every day, the confidence to engage C-suite executives and facility managers, the curiosity to uncover operational challenges, and the expertise to design solutions that create lasting value. They thrive in a competitive environment, embrace accountability, and are motivated by building a book of business through persistence, professionalism, and exceptional customer service.