Command Center Analyst

National Fuel Gas Company; Buffalo (NY); On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Holidays

Dental coverage

Parental leave

Vision coverage

Tuition reimbursement

401(k) matching

Life insurance

Long term disability

Paid time off

Charitable giving

Job summary

National Fuel seeks a Command Center Analyst in Williamsville, NY, within the Information Security department. The role focuses on monitoring security alerts, incidents, and events in a 24/7 environment, coordinating responses and documenting actions.

The position requires a 1–3 year background in command center or IT operations, familiarity with SIEM/EDR, and strong communication skills. It offers growth and a comprehensive benefits package in a corporate setting.

Qualifications

• Bachelor’s Degree or equivalent experience in CS/IT/InfoSec.
• 1–3 years in Command Center or IT Operations.
• Understanding of security principles and network protocols.
• Familiarity with SIEM, EDR, and log analytics concepts.
• Fundamental incident management knowledge.
• Knowledge of attack vectors and MITRE ATT&CK framework.
• Strong written and verbal communication; collaborative mindset.

Responsibilities

• Monitor security alerts and events in a 24/7/365 environment with rotating 12-hour shifts.
• Act as first line of defense to identify, analyze, and resolve security issues.
• Monitor enterprise networks, services, and security events for threats and incidents.
• Investigate notifications by tracking, documenting, and notifying partners.
• Coordinate with technicians, vendors, and incident response teams to remediate issues.
• Assist disaster recovery procedures and incident response plans.
• Conduct root cause analyses with security teams and stakeholders.
• Document end user issues, solutions, and resolutions in tracking systems.
• Collaborate with technology and security teams to improve detection and response.
• Create and present reports on security status and improvements to leadership.
• Engage internal and third-party partners to ensure business continuity.

Skills

SIEM tools

EDR solutions

Log analytics

Incident management

MITRE ATT&CK

Security fundamentals

Communication skills

Team collaboration

Time management

Education

Bachelor’s degree in Computer Science / IT / Information Security

Tools

SIEM

EDR

Job description

Please reference position Command Center Analyst in the subject line of email.

National Fuel is currently seeking a Command Center Analyst for an outstanding career opportunity in our Information Security department located at our corporate headquarters in Williamsville, NY. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

PRIMARY RESPONSIBILITIES:

• The Command Center Analyst is tasked with monitoring security alerts and events for cybersecurity, network operations, and physical security in a 24/7/365 environment through rotating 12-hour shifts.
• This role serves as the first line of defense, ensuring that technical, digital, and physical security issues are promptly identified, analyzed, and resolved to maintain systems, data integrity, and facility safety.
• Monitor enterprise networks, services, and security events to quickly identify technical issues, cyber threats, and physical security alarms.
• Investigate system notifications and alerts by tracking, documenting, and notifying relevant business partners.
• Coordinate with technicians, customers, vendors, and incident response teams to remediate issues efficiently.
• Assist in the execution of disaster recovery procedures and incident response plans.
• Collaborate closely with various teams to conduct initial root cause analyses (RCAs) on incidents and threats.
• Document end user issues, solutions and resolutions in a tracking system.
• Collaborate with technology and security teams to improve detection and response capabilities.
• Create and present reports on security status, incidents, and improvements to senior management.
• Engage with internal stakeholders and third-party partners to ensure continuity of business and be prepared to recover from an event at National Fuel.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree (Computer Science, Information Technology, Information Security, or equivalent experience)
• Command Center and/or IT Operations with 1-3 years of experience or equivalent experience.
• Understanding security principles, technology infrastructure, and network protocols.
• Familiarity with SIEM tools, EDR solutions, and log analytic concepts.
• Fundamental understanding of incident management principles.
• Knowledge of common attack vectors, malware, and threat actor tactics (MITRE ATT&CK framework)
• Strong oral and written communication skills, proven technical abilities and strong computer skills.
• Ability to work in a fast-paced, highly collaborative environment.
• Flexible hours with time management and multi-tasking abilities are essential to success in this position.

ABOUT NATIONAL FUEL:

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.

COMPENSATION AND BENEFITS:

The base salary range for this position is $62,500 – $72,000.

This job posting contains a pay range, which represents the range of pay that National Fuel believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The specific base pay offered to a successful applicant will be based primarily on relevant professional experience. Other components that may be considered include: individual qualifications, licensures, industry specific experience, education and market demands for specialized skills. The pay range is subject to change at any time based on various internal and external factors. Exempt positions will also be eligible for an Annual Cash Bonus Plan.

National Fuel offers a comprehensive benefits package including the following:

• Medical and Prescription Drug Coverage
• Paid Company Holidays
• Dental Coverage
• Parental Leave for Mothers and Fathers
• Vision Coverage
• Tuition Reimbursement
• 401(k) with Company Match
• Life Insurance
• Company Funded Retirement Savings Account
• Long Term Disability Insurance
• Paid Time Off
• Charitable Giving Programs

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.