Comfort Consultant

Service Professor; Grand Rapids (MI); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Commission pay

Medical insurance

Vision insurance

Dental insurance

401(k) with match

Paid holidays

PTO

Disability insurance

Job summary

Service Professor is seeking a Comfort Consultant in Michigan to convert leads for HVAC install projects and educate customers on service options and financing. You will collaborate with HVAC and Sales Managers to meet KPIs and budgets, engage customers, and support field technicians.

The role emphasizes strong customer service, active learning, and travel to customer homes, with a commission-based earning potential that can exceed $100,000 for top performers.

Qualifications

• Minimum of 2 years of previous sales experience.
• Valid U.S. Driver’s License.
• Strong interpersonal communication skills.

Responsibilities

• Convert sales leads into sold work for the HVAC install department.
• Interpret the service technician recommendations and perform additional inspections to understand the issue and educate the customer on repairs.
• Develop multiple service options to meet long-term homeowner needs.
• Establish customer rapport to ensure high levels of satisfaction.
• Educate the customer on financing options.
• Collect client information and maintain accurate notes.
• Participate in company trainings and meetings.
• Travel to customer homes.
• Performs other duties and responsibilities as assigned.

Skills

Sales experience

Interpersonal communication

Tools

Service Titan

Job description

The Comfort Consultant will work closely with the HVAC Manager and Sales Manager to achieve sales KPIs and meet departmental budget and production goals. The successful candidate will engage with customers to understand their needs and offer the best services and equipment solutions. This role involves providing exceptional customer service, offering evaluations and quotes, supporting field technicians, and managing post-sale projects.

What You’ll Do:

• Convert sales leads into sold work for the HVAC install department
• Interpret the service technician recommendations and perform additional inspections to best understand the nature of the issue and to educate the customer on their home repair needs
• Develop multiple service options to meet the long-term home repair needs of the client
• Establish customer rapport to ensure the highest levels of customer satisfaction
• Educate the customer on financing options
• Collect client information and maintain accurate interaction notes
• Participate in all required company trainings and meetings
• Travel to customer homes
• Performs other duties and responsibilities as assigned

What Does It Take?

• Minimum of 2 years of previous sales experience
• Valid U.S. Driver’s License
• Strong interpersonal communication skills

Preferred Qualifications:

• Previous HVAC install or service experience
• Knowledge of Service Titan software

What We Offer:

• Top industry competitive commission structure, this is a commission only position
• Potential to deliver earnings well over $100,000+ for a top performing sales representative, no capped commissions
• Benefit eligible day one, including medical, vision, and dental insurance
• 401(k) with a company match
• Short- and long-term disability insurance
• Paid holidays, floating holiday, and PTO
• Ongoing training & development and growth opportunities

Physical Requirements: This position requires frequent driving, standing, walking, sitting, bending, stooping, kneeling, crouching, reaching, and climbing stairs throughout the workday. Employees must be able to safely navigate residential homes and properties, including basements, attics, crawl spaces, mechanical rooms, and other confined or restricted areas as needed to evaluate HVAC systems and customer needs. The role may require climbing ladders and frequently lifting and carrying up to 25 pounds and occasionally up to 50 pounds, including equipment, tools, product samples, and other materials. Work may be performed indoors and outdoors and may involve exposure to varying temperatures, weather conditions, dust, dirt, uneven surfaces, and other conditions commonly encountered in residential HVAC environments.

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.