COM-D Service & Logistics Specialist I

Luck Stone Corporation; Atlanta (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

401K matching

Retirement pension

Job summary

Luck Stone Atlanta Plant is seeking a Customer Service & Logistics Specialist to join our team. You’ll be the link between customers, drivers, sales, and operations, ensuring orders are fulfilled accurately in a fast-paced environment.

The role requires 3+ years in a customer-focused role, a high school diploma, and the ability to manage multiple priorities. Competitive hourly pay and benefits start from day one, with opportunities to grow within a collaborative team.

Qualifications

• 3+ years in a customer-focused role where service excellence was essential, preferably in an office environment.
• High school diploma or equivalent.
• Flexible, self-starting, punctual and able to juggle multiple priorities.
• Team player with strong communication and problem-solving skills.

Responsibilities

• Coordinate & Fulfill Orders: handle entry, dispatch, scale operations, and ticket processing; assign trucks and provide maps and directions.
• Deliver Outstanding Service: respond quickly to customer needs with practical solutions and service excellence.
• Keep Things on Track: meet department performance standards and benchmark service levels.
• Manage Transactions: handle cash, process card payments and deposits, adjust accounts as needed.

Skills

Customer service

Communication

Time management

Tech savvy

Education

High school diploma

Job description

• Pay or shift range: $21.77 USD to $32.65 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Travel Required : Yes

Description

Customer Service & Logistics Specialist
Hours: 6:00am-4:00pm Monday-Friday

Luck Stone Atlanta Plant is seeking a Customer Service and Logistics Specialist. Are you a problem-solver who thrives in a fast-paced environment? We're looking for a Customer Service & Logistics Specialist who can deliver top-notch service, keep operations running smoothly, and ensure every customer leaves satisfied. In this role, you'll be the go-to link between our customers, drivers, sales team, and operations while making sure orders are fulfilled accurately and efficiently.

What You’ll Do

• Coordinate & Fulfill Orders: Handle order entry, dispatch, scale operations, and ticket processing. Assign contract and private haul trucks, provide accurate maps and directions, and navigate both city and rural routes while following weight restrictions.
• Deliver Outstanding Service: Respond quickly to customer needs, providing practical solutions and maintaining service excellence.
• Keep Things on Track: Meet department performance standards and benchmark service levels.
• Manage Transactions: Handle cash, process credit card payments and deposits, and make account adjustments as needed.

What You Bring

• Experience: 3+ years in a customer-focused role where service excellence was essential preferably in an office environment.
• Education: High school diploma or equivalent.
• Skills & Strengths:
• Flexible, self-starting, punctual and comfortable juggling multiple priorities.
• Tech-savvy with the ability to learn new software
• Collaborative communicator who builds strong relationships with customers, drivers, and internal teams.
• Critical thinker who uses resources efficiently.
• Creative problem-solver who adapts quickly to last-minute changes.
• Steady and composed under pressure in deadline-driven situations.

Competitive hourly pay (biweekly). Benefits start day 1 of employment and include:

• Paid time off: personal, vacation, holidays, 5 well-being days annually
• Matching 401K and retirement pension

Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. EEO

Travel Required

Yes . Travel between site for coverage.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.