Logistics Coordinator

Imperative Logistics; Atlanta (GA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k + matching contribution

HSA + matching contribution

Paid Time Off

Life Insurance

Disability insurance

Job summary

Imperative Logistics Group is seeking a customer service and operations support professional for an on-site role in Atlanta, GA. You will take customer orders, coordinate with airline and logistics vendors, provide pricing, and offer consultative solutions to ensure service excellence.

Responsibilities include handling bookings, tracking shipments, communicating with customers and carriers, and supporting both customers and drivers.

Qualifications

• Full Time + Overtime available: 1200 - 2100 EST (Mon-Fri).
• Hard-working, team-oriented individual that thrives under pressure and deadlines.
• Holds self to the highest degree of personal integrity.
• Able to multi-task and prioritize time and workload in a fast-paced environment.
• Self-motivated; able to work both independently and within a team environment.
• Demonstrated time management, organizational skills and consistent follow-through.
• Excellent written and verbal communication skills.
• Geographical knowledge of the U.S.
• Starting pay is $21.00/per hour.

Responsibilities

• Place new bookings and route shipments to meet service and maximize profit.
• Problem solve with customers and vendors (airlines and pickup / delivery agents).
• Serve as an additional point of communication for all customer service and documentation matters.
• Coordinate freight movement with carriers and agents throughout shipment life-cycle.
• Monitor shipments from order entry through delivery for on-time performance.
• Correspond with customers via phone, e-mail and website.
• Assist drivers, agents, and carriers in obtaining critical information.
• Manage and distribute a high volume of calls and emails.
• Resolve logistics service issues and escalate when necessary.
• Support new and existing customer accounts to foster business development.
• Build and maintain carrier relationships to ensure successful transportation.
• Present customers with customized, cost-efficient transportation solutions.
• Prepare quotes for customers and vendors.
• Follow procedures to achieve objectives.
• Understand freight handling characteristics and delivery requirements.
• Provide accurate order documentation with high attention to detail.
• Suggest improvements to processes where applicable.
• Analyze data via Excel spreadsheets and invoices for accuracy.

Skills

Customer service

Communication

Time management

Multi-tasking

Teamwork

Attention to detail

Tools

Outlook

Excel

In-house software

Job description

In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.

This is an on-site position in Atlanta, Georgia. Must be able to operate a forklift.

ESSENTIAL JOB FUNCTIONS

• Customer Service Place new bookings and route the shipment to meet service and maximize profit
• Problem solve with customers and vendors (airlines and pickup / delivery agents)
• Serve as an additional point of communication for all customer service and documentation-related matters
• Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
• Monitor shipments from order entry through delivery to ensure on-time performance
• Correspond with customers extensively via phone, e‑mail and website
• Assist our employee drivers, agents, and carriers in obtaining critical information
• Contribute to team effort by executing tasks delegated to you as needed
• Manage and distribute a high volume of incoming calls and emails
• Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
• Support new and existing customer accounts to foster business development
• Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
• Present customers with effective, customized, cost‑efficient transportation solutions to achieve service objectives
• Prepare quotes for customers and vendors
• Follow communication procedures, guidelines, and policies closely to achieve customer objectives
• Understand and apply knowledge of unique freight handling characteristics and delivery requirements
• Provide a high level of accuracy in order documentation, be very detail‑oriented
• Suggest improvements to business process and procedures when applicable
• Perform tasks such as gathering and analyzing data via excel spreadsheets
• Scrutinize vendor invoices our accounting team deems questionable

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Full Time + Overtime available: 1200 - 2100 EST (Mon-Fri)
• Hard-working, team-oriented individual that thrives under pressure and against deadlines
• Holds self to the highest degree of personal integrity
• Able to multi-task and prioritize time and workload in a fast-paced environment
• Self-motivated; able to work both independently and within a team environment
• Demonstrated time management, organizational skills and consistent follow-through
• Excellent written and verbal communication skills
• Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications
• Geographical knowledge of the U.S.
• Starting pay is $21.00/per hour.

PHYSICAL REQUIREMENTS

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.

WHAT WE OFFER

• Medical, Dental, and Vision insurance
• 401k + matching contribution
• HSA + matching contribution
• Paid Time Off
• Life Insurance
• Employer-paid short and long-term disability insurance ...and more!

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Imperative Logistics Group is a diversified supply chain management company, comprised of a unique portfolio of complementary, premium logistics services focused on Mission Critical Domestic, Fine Arts, and Global Freight Forwarding.