COM-D Service & Logistics Specialist I

Luck Companies; Atlanta (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off (PTO)

401K matching

Job summary

Luck Stone Atlanta Plant, part of Luck Companies, is seeking a Customer Service & Logistics Specialist to join our team. You will be the main link between customers, drivers, sales, and operations, ensuring orders are fulfilled accurately and efficiently.

Hours are 6:00am-4:00pm Monday-Friday. The role emphasizes problem solving, fast-paced operations, and exceptional customer care in a plant environment located in Atlanta.

Qualifications

• 3+ years in a customer-focused role where service excellence was essential.
• High school diploma or equivalent.
• Experience coordinating orders and payments is a plus.

Responsibilities

• Coordinate & fulfill orders: entry, dispatch, routes, and truck assignments with weight restrictions.
• Deliver outstanding service by responding quickly and offering practical solutions.
• Keep things on track by meeting department performance standards and service levels.
• Manage transactions: cash handling, credit card payments and deposits, and account adjustments.

Skills

Customer service

Time management

Tech-savvy

Collaborative communicator

Critical thinking

Creative problem-solving

Under pressure

Education

High school diploma or equivalent

Job description

• Pay or shift range: $21.77 USD to $32.65 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Travel Required : Yes

Description

Customer Service & Logistics Specialist
Hours: 6:00am-4:00pm Monday-Friday

Luck Stone Atlanta Plant is seeking a Customer Service and Logistics Specialist. Are you a problem-solver who thrives in a fast-paced environment? We're looking for a Customer Service & Logistics Specialist who can deliver top-notch service, keep operations running smoothly, and ensure every customer leaves satisfied. In this role, you'll be the go-to link between our customers, drivers, sales team, and operations while making sure orders are fulfilled accurately and efficiently.

What You’ll Do

• Coordinate & Fulfill Orders: Handle order entry, dispatch, scale operations, and ticket processing. Assign contract and private haul trucks, provide accurate maps and directions, and navigate both city and rural routes while following weight restrictions.
• Deliver Outstanding Service: Respond quickly to customer needs, providing practical solutions and maintaining service excellence.
• Keep Things on Track: Meet department performance standards and benchmark service levels.
• Manage Transactions: Handle cash, process credit card payments and deposits, and make account adjustments as needed.

What You Bring

• Experience: 3+ years in a customer-focused role where service excellence was essential preferably in an office environment.
• Education: High school diploma or equivalent.
• Skills & Strengths:
• Flexible, self-starting, punctual and comfortable juggling multiple priorities.
• Tech-savvy with the ability to learn new software
• Collaborative communicator who builds strong relationships with customers, drivers, and internal teams.
• Critical thinker who uses resources efficiently.
• Creative problem-solver who adapts quickly to last-minute changes.
• Steady and composed under pressure in deadline-driven situations.

Competitive hourly pay (biweekly). Benefits start day 1 of employment and include:

• Paid time off: personal, vacation, holidays, 5 well-being days annually
• Matching 401K and retirement pension

Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. EEO

Travel Required

Yes . Travel between site for coverage.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.