COM-D Service & Logistics Specialist I

Luck Stone Corporation; Culpeper, Northern (VA, KY); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off from day 1

Matching 401K

Job summary

Luck Stone Culpeper Plant is seeking a Customer Service & Logistics Specialist to act as the link between customers, drivers, sales, and operations. You will handle order entry, dispatch, and route planning to ensure accurate and timely fulfillment.

The role requires a minimum of 3+ years in a customer-focused role, a high school diploma, and being tech-savvy with strong communication. Competitive hourly pay, benefits from day one, and a 5-day workweek with occasional Saturdays, travel between

Qualifications

• 3+ years in a customer-focused role where service excellence was essential.
• Education: High school diploma or equivalent.
• Flexible, self-starting, punctual and comfortable juggling multiple priorities.

Responsibilities

• Coordinate & Fulfill Orders: Handle order entry, dispatch, scale operations, and ticket processing.
• Deliver Outstanding Service: Respond quickly to customer needs, providing practical solutions and maintaining service excellence.
• Keep Things on Track: Meet department performance standards and benchmark service levels.
• Manage Transactions: Handle cash, process credit card payments and deposits, and make account adjustments as needed.

Skills

Customer focus

Multitasking

Communication

Team player

Problem solving

Technology-savvy

Education

High school diploma

Job description

• Pay or shift range: $21.77 USD to $32.65 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Travel Required : Yes

Description

Customer Service & Logistics Specialist
Hours: 7:00 AM – 4:00 PM Mon-Fri, occasional 1/2 day Saturdays at nearby sister sites

Luck Stone Culpeper Plant is seeking a Customer Service Specialist. Are you a problem-solver who thrives in a fast-paced environment? We’re looking for a Customer Service & Logistics Specialist who can deliver top-notch service, keep operations running smoothly, and ensure every customer leaves satisfied. In this role, you’ll be the go-to link between our customers, drivers, sales team, and operations while making sure orders are fulfilled accurately and efficiently.

What You’ll Do

• Coordinate & Fulfill Orders: Handle order entry, dispatch, scale operations, and ticket processing. Assign contract and private haul trucks, provide accurate maps and directions, and navigate both city and rural routes while following weight restrictions.
• Deliver Outstanding Service: Respond quickly to customer needs, providing practical solutions and maintaining service excellence.
• Keep Things on Track: Meet department performance standards and benchmark service levels.
• Manage Transactions: Handle cash, process credit card payments and deposits, and make account adjustments as needed.

What You Bring

• Experience: 3+ years in a customer-focused role where service excellence was essential preferably in an office environment.
• Education: High school diploma or equivalent.
• Skills & Strengths:
• Flexible, self-starting, punctual and comfortable juggling multiple priorities.
• Tech-savvy with the ability to learn new software
• Collaborative communicator who builds strong relationships with customers, drivers, and internal teams.
• Critical thinker who uses resources efficiently.
• Creative problem-solver who adapts quickly to last-minute changes.
• Steady and composed under pressure in deadline-driven situations.

Competitive hourly pay (biweekly). Benefits start day 1 of employment and include:

• Paid time off: personal, vacation, holidays, 5 well-being days annually
• Matching 401K and retirement pension

The estimated pay range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Luck Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work is the EEO

Travel Required

Yes . Travel between site for coverage.

Preferred

Customer Focus

Novice

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.