Columbus: NICE CXone Contact Center Engineer (Contract)

Zeektek; Columbus (OH); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A technology hiring company seeks a NICE Call Center Engineer for an onsite role in Columbus, Ohio. The engineer will support, optimize, and implement NICE contact center solutions, ensuring reliable operations. Candidates should have a Bachelor’s degree in IT or Computer Science and 2–5 years of relevant experience. Strong troubleshooting skills in VoIP and call routing are essential. Benefits include medical and vision insurance, along with a 401(k). This is a contract position leading to potential full-time employment.

Qualifications

• 2–5+ years of experience supporting contact center environments.
• Hands-on experience with NICE contact center platforms.
• Strong troubleshooting skills in VoIP and call routing.

Responsibilities

• Configure and support NICE contact center solutions.
• Monitor system performance and proactively address issues.
• Provide Tier 2/3 support for call center agents.

Skills

NICE CXone

VoIP troubleshooting

Call center telephony concepts

Customer service skills

Problem-solving abilities

Education

Bachelor’s degree in Information Technology, Computer Science, or equivalent

Tools

Windows OS

SQL

CRM integrations

Job description

A technology hiring company seeks a NICE Call Center Engineer for an onsite role in Columbus, Ohio. The engineer will support, optimize, and implement NICE contact center solutions, ensuring reliable operations. Candidates should have a Bachelor’s degree in IT or Computer Science and 2–5 years of relevant experience. Strong troubleshooting skills in VoIP and call routing are essential. Benefits include medical and vision insurance, along with a 401(k). This is a contract position leading to potential full-time employment.