Collision Service Advisor: Estimator & Client Advocate

ADP, Inc.; Rockville (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Company-paid holidays

Job summary

ADP, Inc. in Rockville, MD is seeking a Collision Service Advisor to be the primary contact for customers through the repair process.

You will greet customers, document repair needs, prepare detailed estimates, explain services and timelines, and maintain communication from start to finish. The role requires 3+ years in auto body estimating or collision repair, knowledge of DRP procedures and CCC ONE, plus experience with Tesla repair estimates and a valid driver's license.

Qualifications

• 3+ years of experience in auto body estimating, collision repair, or a related automotive service role.
• Knowledge of and experience with insurance procedures, requirements and Direct Repair Programs (DRP) required.
• Proficiency with computers, as well as estimating software (CCC ONE) required.
• Experience with writing Tesla repair estimates.
• Combination of education, training, and relevant experience will be considered.

Responsibilities

• Greet customers promptly in a friendly, professional manner and collect necessary vehicle and customer information.
• Listen to customer concerns, conduct visual inspections or test drives as needed, and accurately document issues on repair orders.
• Prepare detailed repair estimates in accordance with insurance and manufacturer guidelines, including labor, parts, and time requirements; obtain customer authorization before work begins.
• Clearly explain recommended repairs, costs, and timelines to customers, keeping them informed of any changes and securing approval for additional work, ensuring transparency and clarity in all interactions.
• Coordinate with technicians to schedule and monitor repairs, ensuring promised times are met.
• Provide updates on repair status and handle customer questions or complaints with professionalism and urgency.
• Review completed repair orders for accuracy, and ensure all work is properly documented and authorized.
• Support quality control processes by verifying repairs meet company and industry standards before delivery.
• Assist with scheduling estimate/repair appointments and managing telephone inquiries.
• Ensure vehicles are parked, secured, and keys properly stored throughout the repair process.
• Maintain a clean, organized work area and present a professional appearance at all times.
• Perform additional duties as assigned.
• 401(k)
• Paid Time Off and company-paid holidays

Skills

Customer service

Communication skills

CCC ONE

Insurance procedures

Tesla repair estimates

Tools

CCC ONE

Job description

ADP, Inc. in Rockville, MD is seeking a Collision Service Advisor to be the primary contact for customers through the repair process.

You will greet customers, document repair needs, prepare detailed estimates, explain services and timelines, and maintain communication from start to finish. The role requires 3+ years in auto body estimating or collision repair, knowledge of DRP procedures and CCC ONE, plus experience with Tesla repair estimates and a valid driver's license.