Collision Repair Service Advisor | Estimates & Customer Care

Crash Champions; Parma (OH); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking candidates for a hands-on program in Parma, OH, focused on learning the collision repair estimation process and customer communication. You will work closely with seasoned teams to refine estimates, educate customers about claims, and support DRP partnerships while delivering excellent service.

The program emphasizes punctuality, a professional appearance, and proactive participation in training (CYOU and I-CAR).

Qualifications

• Punctuality and readiness to learn.
• Commitment to a multi-month program (7–9 months).
• Maintain a professional appearance at all times.
• Demonstrate ambition and proactive attitude.
• Observe and ask questions across site areas.

Responsibilities

• Assist in optimizing and developing accurate repair estimates.
• Educate customers on repair processes, insurance and rights.
• Ensure estimates support DRP partnerships and KPI goals.
• Support total loss administration.
• Provide trusted, customer-focused service through the repair journey.
• Greet customers and explain collision repair processes and insurance steps.

Skills

Punctuality

Commitment

Professional image

Ambition

Curiosity

Communication

I-CAR training

Progress tracking

Estimation skills

Job description

Crash Champions is seeking candidates for a hands-on program in Parma, OH, focused on learning the collision repair estimation process and customer communication. You will work closely with seasoned teams to refine estimates, educate customers about claims, and support DRP partnerships while delivering excellent service.

The program emphasizes punctuality, a professional appearance, and proactive participation in training (CYOU and I-CAR).