Service Advisor

OPENROAD ALLARD COLLISION LLC; Glendale (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

I-CAR Gold Certified

OEM Certified

Professional growth opportunities

Job summary

OpenRoad is seeking a motivated Service Advisor in Glendale, AZ to act as the primary liaison for customers and insurance companies throughout the vehicle repair process. You will review insurance estimates with our estimating staff, provide regular updates, and ensure timely submission of estimates and supplements.

Key responsibilities include managing accounts receivable, maintaining clear communication, and delivering top-quality service while upholding safety and customer care standards.

Qualifications

• Must be able to work independently and as part of a team.
• High attention to detail and commitment to quality workmanship.
• Dependable with a customer-first mindset.
• Positive attitude and initiative to deliver exceptional service.
• Outstanding customer service focus is essential.
• Strong organizational skills for a fast-paced environment with interruptions.
• Experience with CCC One estimating software is preferred but not required.

Responsibilities

• Serve as primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and shop staff for accuracy.
• Provide regular status updates to customers with clear communication at each stage.
• Submit estimates and supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Skills

Customer service

Attention to detail

Organizational skills

Team player

Communication

Self-motivation

Tools

CCC One estimating

Job description

Position Overview:

As part of the Open Road Collision group DBA Allard Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Service Advisor.

Key Responsibilities:

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Why Work With Us?

Team-oriented culture

I-CAR Gold Certified

OEM Certified

Streamlined workflow for increased earning potential

Opportunities for professional growth and certification

Competitive compensation and benefits (discussed upon interview)

Commitment to safety, quality, and a positive work environment

Requirements

• Demonstrated ability to work independently and as part of a collaborative team.
• High attention to detail and a commitment to delivering top-quality workmanship.
• Dependable, and customer-focused mindset.
• Positive Attitude – Self-motivated and takes initiative to deliver exceptional service.
• Outstanding Customer Service – A customer-first approach is essential.
• Organizational Skills – Able to handle multiple tasks with strong attention to detail in a fast-paced environment with frequent interruptions.
• Computer Skills – Strong computer proficiency, with experience in CCC One estimating and management software preferred but not required.
• Team Player – Energetic personality and collaborative attitude, contributing to a supportive and positive work environment.
• Must be 18 years or older to apply.

OpenRoad is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

As part of our hiring process, OpenRoad participates in E-Verify to confirm the employment eligibility of all newly hired employees.