Collision Repair GM: Lead Ops & Profit Growth

Classic Collision Corporate Services LLC; Birmingham (AL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision Corporate Services LLC is seeking a General Manager to oversee store operations, profitability, and team development. The role requires leading performance, managing staff, and maintaining customer satisfaction while driving business relationships with insurers and dealer accounts.

Ideal candidates will have extensive collision repair management experience, strong financial acumen, and proficiency with CCC One and Microsoft Office.

Qualifications

• Minimum of five years collision repair / auto body management experience REQUIRED.
• Proven leadership and track record of employee development.
• Ability to read and understand financial P&L statements required.
• Ability to travel up to 25%.
• Must have valid a driver's license and be eligible for insurance coverage.
• Working knowledge of CCC One estimating platform and management system.
• Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
• Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Responsibilities

• Actively lead center level performance through key metrics, quality, individual skill levels and culture.
• Communicate and manage the change process.
• Stay abreast of current vehicle repair procedures and technologies.
• Manage and hold all staff accountable for shop performance through Recipe Book execution.
• Ensure customer satisfaction by coaching staff and resolve customer concerns as required.
• Recruit, interview and hire new staff as required.
• Train new hires regarding company policy and procedures.
• Promote, develop and act as a liaison with area insurance contacts and other referral points.
• Contact all claims managers and dealer accounts every month.
• Participate in external marketing and team building activities as requested.
• Other duties may be assigned as necessary.

Skills

Leadership

P&L literacy

CCC One

Microsoft Office

Travel up to 25%

Driver's license

Tools

CCC One

Microsoft Excel

Office Suite

Job description

Classic Collision Corporate Services LLC is seeking a General Manager to oversee store operations, profitability, and team development. The role requires leading performance, managing staff, and maintaining customer satisfaction while driving business relationships with insurers and dealer accounts.

Ideal candidates will have extensive collision repair management experience, strong financial acumen, and proficiency with CCC One and Microsoft Office.