Collision Repair Estimator - Elevate Customer Experience

Boyd Group Services; Chicago (IL); On-site; USD 47,000 - 180,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Paid Holidays

Medical Insurance

401(k) Retirement Plan

Short-Term Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Chicago is seeking an Estimator to deliver an exceptional customer experience while coordinating repair needs and communicating with customers and insurers throughout the process. You will assess vehicle damage, document repairs, and work with the team to meet KPIs, upholding the company values of honesty, integrity and respect.

The role requires knowledge of repairs and OE guidelines, basic computer skills, and a valid driver's license, with DRP compliance and I-CAR

Qualifications

• Knowledge of repairs and OE guidelines for estimating repair scope.
• Basic computer skills to document estimates and communicate with customers.
• Valid driver's license to facilitate stakeholder visits if needed.
• Awareness of where to find answers in manuals and DRP guidelines.
• Compliance with DRP procedures, typically requiring 1 year of experience.
• Willingness to complete I-CAR training as part of role development.
• High school diploma or equivalent as minimum education.

Responsibilities

• Document every customer interaction accurately and update records.
• Provide customers with accurate, timely information through the repair process.
• Ensure compliance with insurance requirements and internal processes.
• Communicate customer requests to the appropriate team members and follow up.
• Contribute to monthly KPI goals by supporting production activities.
• Greet customers professionally and maintain positive energy on calls and in person.

Skills

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

Valid Driver's License

Awareness of where to look for answers

Compliance for DRP's minimum of 1-year

Education

High School Diploma or equivalent

Willingness to complete I-CAR Training

Job description

Gerber Collision & Glass in Chicago is seeking an Estimator to deliver an exceptional customer experience while coordinating repair needs and communicating with customers and insurers throughout the process. You will assess vehicle damage, document repairs, and work with the team to meet KPIs, upholding the company values of honesty, integrity and respect.

The role requires knowledge of repairs and OE guidelines, basic computer skills, and a valid driver's license, with DRP compliance and I-CAR