Collision Repair Estimator & Customer Advocate

Ferman Automotive Group; Clearwater (FL); In loco; USD 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

Ferman Automotive Group's Body Shop Estimator position inspects damaged vehicles, builds precise repair estimates, and coordinates with guests, insurers, and technicians to ensure a smooth workflow and high guest satisfaction.

The ideal candidate understands collision repair, estimating software, and insurance procedures, with strong attention to detail and communication skills. Prior dealership or insurance estimating experience is preferred.

Competenze

• Knowledge of collision repair processes and vehicle systems.
• Excellent communication and guest service skills.
• Ability to accurately assess vehicle damage and prepare detailed estimates.
• Strong attention to detail and organizational skills.

Mansioni

• Inspect damaged vehicles and assess repair needs.
• Prepare accurate repair estimates using approved estimating systems.
• Communicate with guests regarding options, timelines, and insurance processes.
• Coordinate with insurance adjusters for approvals and supplements.
• Review and adjust repair plans based on supplemental findings.
• Collaborate with technicians to ensure repair accuracy and efficiency.
• Document all vehicle damage with notes and photographs.
• Maintain compliance with OEM repair procedures and insurance guidelines.
• Monitor repair progress and update customers.
• Ensure repair orders and invoices are complete and accurate.
• Support cycle time goals, profitability targets, and guest satisfaction.
• Maintain relationships with insurance partners and vendors.

Conoscenze

Collision repair knowledge

Guest communication

Accurate estimating

Detail oriented

Organization

Team collaboration

Insurance procedures

Formazione

High school diploma or GED

Vocational automotive training

I-CAR or OEM certifications

Strumenti

CCC ONE

Audatex

Mitchell

Descrizione del lavoro

Ferman Automotive Group's Body Shop Estimator position inspects damaged vehicles, builds precise repair estimates, and coordinates with guests, insurers, and technicians to ensure a smooth workflow and high guest satisfaction.

The ideal candidate understands collision repair, estimating software, and insurance procedures, with strong attention to detail and communication skills. Prior dealership or insurance estimating experience is preferred.