Collision Concierge: Repair Liaison & Customer Champion

AutoNation; Denver (CO); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health, dental, vision insurance

Associate purchase and discount

YouDecide discounts

DRVPNK cancer charities involvement

Job summary

AutoNation is looking for a Collision Concierge to greet customers, discuss repair options, and coordinate services with the local Collision Center. You will document repair needs, obtain approvals, and update customers as repairs progress, while ensuring compliance with all laws and policies.

The role emphasizes exceptional customer service, problem-solving, and building rapport for referrals. It is a commission-based position with opportunities for growth within the collision department.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department.
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Gaining superior product knowledge to effectively help customers.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Job description

AutoNation is looking for a Collision Concierge to greet customers, discuss repair options, and coordinate services with the local Collision Center. You will document repair needs, obtain approvals, and update customers as repairs progress, while ensuring compliance with all laws and policies.

The role emphasizes exceptional customer service, problem-solving, and building rapport for referrals. It is a commission-based position with opportunities for growth within the collision department.